Insurance work warranty refunds.

[fix a chip]

I think this is annoying, I would not do insurance work if I had these problems. If you go to the dentist and have a filling then 2 - 3 years later it fell out would you want a new tooth? No you would pay for another filling.

I am not saying that the repair is ok if it only lasts a year, what I am saying is that if a repair was carried out 2 years ago and the pit fill fell out then I would go out and redo it. But if the customer decided that now they want a new screen, then I would not be giving any refund! And if the insurance company deducted the money from my invoices then I would not do any more repairs for that company.

By the sounds of things, the insurance co are running the biz!

[splitpit]

Well if you choose to be a network member and do insurance work then you end up playing by their rules. You just have to way out whether the gain is worth the risk. For me, it has been. I'm sure it would piss me off if they backcharged me but so far it hasn't happened...knock on wood!

[StarQuest]

Glassdoc,

I was just curious to know when you collect for a repair from customer and tell them all they have to do is send bill to insurance, have any of them ever had problems collecting? Also, do you get prior authorization from insurance to even provide the repair in the first place?

Next question? If insured fails to get his/her repair reimbursement...do you honor your spill by paying them back?

[Glassdoc]

Its a valid question. To my knowledge none of them have had problems getting their monies from the insurance company. Prior authorization? Nope, not me.. that would mean I was abiding by "their" contractual clauses. What does happen on occasion is that a day or two after doing the repair I receive a work order from Safelite or Lynx whom ever. I call them up and tell them they sent me a referral/work order and that the customer has already paid for the already performed repair and that the customer needs reimbursement not an appointment. They tell me ooops, they will call the insured and get everything rolling for them. I never hear anything else about it.
Honor my spill? My spill or advertising clearly states: My work is accepted by most Insurance Companies.. Keyword there is most, protect thyself.. But in answer to your question it has never been an issue.. I actually did a Nationwide job yesterday that Nationwide schedule the insured an appointment with Safelite. The insured told them he wanted my shop to do the repair, and they told him that although I was in their system I would not accept their pricing.. He said he did not care and called me direct.. Paid me the $65 for the stone shot, offered me lunch and took 3 of my cards for friends of his.. While I was there, I called NWBR for him, explained I did the repair and that they could cancel the Safelite appointment, and that the customer paid cash and would be in need of reimbursement. They ask to speak to him, so I put him on the phone and after a couple minutes he hung up and told me a supervisor ok'd the $65 charge and they would send him a check.
Some of you may remember Globe-Amerada.. In my opinion they were the fairest network out there.. They use to call me all the time to do work in Deleware and would pay $30-$45 more than any other network just to get the job done..

Fixachip, I agree with you thus why I do not mess with the networks any longer.. I can sell my own work without the need of a network rep, and do the job, make a happy customer, get paid, and be on my way to the next job without the hassle. And if.. "IF" there is a problem, the customer calls me, not the network.. So, back charges I don't have to worry about any longer. Allstate did that to me once.. I told/vowed to get it back from them. They did not believe me apparently, but on the very next job they dispatched to me I collected cash from the customer and told him to contact them for payment reimbursement. Oh, yeah they called, said i could not do that, I was under contract.. I told them they had better check their fax machine, mail room and customer service people cause I had canceled my contract just 48 hours earlier..

Originally Posted by StarQuest

Glassdoc,

I was just curious to know when you collect for a repair from customer and tell them all they have to do is send bill to insurance, have any of them ever had problems collecting? Also, do you get prior authorization from insurance to even provide the repair in the first place?

Next question? If insured fails to get his/her repair reimbursement...do you honor your spill by paying them back?

[maxryde]

Originally Posted by Glassdoc

Its a valid question. To my knowledge none of them have had problems getting their monies from the insurance company. Prior authorization? Nope, not me.. that would mean I was abiding by "their" contractual clauses. What does happen on occasion is that a day or two after doing the repair I receive a work order from Safelite or Lynx whom ever. I call them up and tell them they sent me a referral/work order and that the customer has already paid for the already performed repair and that the customer needs reimbursement not an appointment. They tell me ooops, they will call the insured and get everything rolling for them. I never hear anything else about it.
Honor my spill? My spill or advertising clearly states: My work is accepted by most Insurance Companies.. Keyword there is most, protect thyself.. But in answer to your question it has never been an issue.. I actually did a Nationwide job yesterday that Nationwide schedule the insured an appointment with Safelite. The insured told them he wanted my shop to do the repair, and they told him that although I was in their system I would not accept their pricing.. He said he did not care and called me direct.. Paid me the $65 for the stone shot, offered me lunch and took 3 of my cards for friends of his.. While I was there, I called NWBR for him, explained I did the repair and that they could cancel the Safelite appointment, and that the customer paid cash and would be in need of reimbursement. They ask to speak to him, so I put him on the phone and after a couple minutes he hung up and told me a supervisor ok'd the $65 charge and they would send him a check.
Some of you may remember Globe-Amerada.. In my opinion they were the fairest network out there.. They use to call me all the time to do work in Deleware and would pay $30-$45 more than any other network just to get the job done..

Fixachip, I agree with you thus why I do not mess with the networks any longer.. I can sell my own work without the need of a network rep, and do the job, make a happy customer, get paid, and be on my way to the next job without the hassle. And if.. "IF" there is a problem, the customer calls me, not the network.. So, back charges I don't have to worry about any longer. Allstate did that to me once.. I told/vowed to get it back from them. They did not believe me apparently, but on the very next job they dispatched to me I collected cash from the customer and told him to contact them for payment reimbursement. Oh, yeah they called, said i could not do that, I was under contract.. I told them they had better check their fax machine, mail room and customer service people cause I had canceled my contract just 48 hours earlier..

Lol, good for you!!!