Search found 2380 matches

by Brent Deines
July 16th, 2019, 12:55 pm
Forum: Business Development
Topic: Windshield Repair Upsells, Do You Guys Put Any Into Practice?
Replies: 2
Views: 264

Re: Windshield Repair Upsells, Do You Guys Put Any Into Practice?

I always recommend what I believe is best for the customer, not what I make the most money on. If a repair can be done successfully and will look good when complete, that is what I recommend. If I feel the repair will not hold, or the way the completed repair looks will not be acceptable by the cust...
by Brent Deines
June 25th, 2019, 5:03 pm
Forum: Windshield Repair
Topic: TPA HELP TRANS-AMERICA
Replies: 1
Views: 146

Re: TPA HELP TRANS-AMERICA

I have not dealt with TA for quite some time but maybe this info will help you. They were purchased by Fix Auto World in 2017. https://fixauto.com/france/en/news/FIX_ ... _COMPANIES
by Brent Deines
June 25th, 2019, 4:55 pm
Forum: Windshield Repair
Topic: Do pass aging repairs change in appearance over time?
Replies: 5
Views: 250

Re: Do pass aging repairs change in appearance over time?

All pit resin will deteriorate over time, meaning that rain, snow, and extreme temperatures, combined with road debris, chemicals, and your windshield wipers serving as a constant sanding block, will eventually cause Delta Kits pit resins, as well as any other pit resins, to show signs of aging. Thi...
by Brent Deines
June 17th, 2019, 7:50 am
Forum: Windshield Repair
Topic: Do pass aging repairs change in appearance over time?
Replies: 5
Views: 250

Re: Do pass aging repairs change in appearance over time?

In my experience any pit filler will deteriorate to some degree over time, which as you know can be re-surfaced very quickly, however the appearance of a crack or or anything sub-surface should not change.
by Brent Deines
May 31st, 2019, 1:28 pm
Forum: Business Development
Topic: Cash Price more than the Insurance Price?
Replies: 2
Views: 166

Re: Cash Price more than the Insurance Price?

In my experience $150 for a cash repair is anything but normal. Safelite does this because they are first and foremost a replacement company, so it's much easier to talk a customer into a replacement if they keep the repair price on the high end. You'll also find that when they send a technician out...
by Brent Deines
May 31st, 2019, 12:23 pm
Forum: Business Development
Topic: Parking lot Chip Repair protocol
Replies: 7
Views: 870

Re: Parking lot Chip Repair protocol

Steering is when you our your customer calls a third party administrator to get insurance claim approval, and they try to steer your customer to another vendor. Often they do this by telling your customer that if you go to Competitor X, the repair will be covered by a nationwide lifetime warranty. T...
by Brent Deines
May 2nd, 2019, 3:24 pm
Forum: Windshield Repair
Topic: New Guy Checklist Help
Replies: 8
Views: 716

Re: New Guy Checklist Help

Not sure where you are located but our local Small Business Development Center provides assistance on how to write a business plan, as well as just about anything else business related that you can imagine. I've been in business for myself since the 80's and I still find their classes and one on one...
by Brent Deines
April 30th, 2019, 5:04 pm
Forum: Windshield Repair
Topic: New Guy Checklist Help
Replies: 8
Views: 716

Re: New Guy Checklist Help

Here is a link to the new_windshield_repair_checklist that RCRNR mentioned. You can download it in .pdf format at the bottom of the page.
by Brent Deines
April 5th, 2019, 1:55 pm
Forum: Business Development
Topic: Parking lot Chip Repair protocol
Replies: 7
Views: 870

Re: Parking lot Chip Repair protocol

I'm sure the TPA would prefer you wait in some cases but in my experience they have never indicated it was a problem. As far a I know by law the customer can still choose to go wherever they wish to have the repair completed as long as the company that does the repair is willing to accept the standa...
by Brent Deines
April 4th, 2019, 10:15 am
Forum: Business Development
Topic: Parking lot Chip Repair protocol
Replies: 7
Views: 870

Re: Parking lot Chip Repair protocol

If you have a phone with a hotspot, in case you do not have access to Wi-Fi, and a tablet for getting signatures, invoicing, and running credit cards, you are good to go. Actually you can do just about everything on a phone now but a tablet is easier for most of us. You can still use paper of course...