Class Action against Safelite steering

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and other unethical practices being investigated.

an excerpt from the article

A Washington, D.C.-based law firm says it is "investigating" a potential class action suit against Columbus, Ohio-based Safelite AutoGlass, alleging that the company, in its role as a third-party administrator (TPA), encourages consumers to have their windshields replaced in instances when they could be repaired. Additionally, the firm says it is looking into steering allegations.

"Safelite, acting as an agent for major insurance companies, routinely tells consumers that their cracked windshields must be replaced, even though many or most windshield cracks can be safely and effectively repaired for much less money," alleges the firm in an announcement about the investigation. "In addition, it routinely refers customers to its own repair shops for windshield replacement services."

article link http://www.glassbytes.com/newsMerhiSkalet20130123.htm