Unintentional Forum Ban

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Brent Deines
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Unintentional Forum Ban

Post by Brent Deines » November 15th, 2013, 10:37 am

If you tried to login and received a message that your IP address has been banned, please know that it was not an intentional action of forum moderators or board administrators. We believe the issue has been resolved but the cause is still unclear. We are however doing everything possible to identify the cause so we can make sure it does not happen again.

If you are still unable to login please email info@deltakits.com. Include your FORUM NAME, the EMAIL ADDRESS you used to sign up to the forum, and the IP ADDRESS of the computer you are using to access the forum. You can get your IP address by visiting whatismyipaddress.com.

Forum members in the USA can also call us toll free at 800-548-8332. International members can call us at 011-541-345-8554.

We are very sorry for the inconvenience!

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Brent Deines
Moderator
Posts: 2359
Joined: September 24th, 2003, 7:54 am
Enter the middle number please (3): 5
Location: Eugene, OR
Has thanked: 73 times
Been thanked: 153 times
Contact:

Re: Unintentional Forum Ban

Post by Brent Deines » November 22nd, 2013, 6:42 pm

It just happened again. So sorry folks, we are working on it. Thank you for your patience!

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Brent Deines
Moderator
Posts: 2359
Joined: September 24th, 2003, 7:54 am
Enter the middle number please (3): 5
Location: Eugene, OR
Has thanked: 73 times
Been thanked: 153 times
Contact:

Re: Unintentional Forum Ban

Post by Brent Deines » November 22nd, 2013, 7:23 pm

We believe the issue has been resolved. We also believe we now know what caused the issue and have put measures in place to prevent it from happening again. Once again I apologize for the inconvenience and thank you for your patience!

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