I am a Safelite associate in the Repair/Replace field.
/me pauses waits for the crowed to finish booing.
Oh a tomato mmmm got salt?
I like the inspection it helps everyone with collateral sales.
I know its hard to believe but Safelite Actually attempts to do repairs first.
We are instructed to inspect all WS's we do repairs on. To look for additional damage.
For most of the obvious reasons to get the additional sale, But most inportanly to make sure that we don't leave another chip behind to crackout shortly after we repair the first chip.
[Sidenote-Tangent]
There are many times I go to a location to do a replacement.
I check out the glass to make sure I have the correct one before I even touch the car and notice there is only a small rock chip.
I usually stop ask the customer if that is the reason they want the window to be replaced. Usually they say yes, Most of the time its because the WS is sandblasted.
Then I push for a chip repair instead. With the assurance that if they don't like the repair I do have the WS right there right now to replace it if they are unsatisfied.
1 1/2 hour job now turned into 30min.
Thats 1 of 2 outcomes
The other outcome is yes it is the chip but because there Ins. ded is so low why not get a new WS.
And are set on a new WS that they will not settle for anything else.
[/Sidenote-Tangent]