They would just tell me "Don't worry about that, just do the repair"
So now that I have my own WSR business, I still have questions that I can't find answers to online.
I like to explain to customers what I'm doing and the reasons behind it.
I tell them the reason why cracks/chips glare is due to air being trapped inside.
That's why when the air is removed it clears up.
I also explain to them that cracks grow because the windshield contracts & expands which causes the air trapped inside to be squeezed. All that pressure makes it grow.
These things happen when:
- Hot outside and the ac is on
- Cold outside and the heater is on
- Bumps in the road
- Dirt & Debris inside crack