Damage or crack in a fully heated windshield:
(Another expensive windshield I get it now, who wrote this recommendations If I’m not mistaken ford had a service release on this topic I believe they even said it was ok.)
--This link will take you to a copy of the Ford Bulletin. Has never been recommended and never will.
http://www.glasslinks.com/tips/repheat.htm
Damage or crack in a heated wiper rest area: (What! I see no reasoning for this)
--I agree with you in part. If you are familiar with installing auto glass and know from experience or can tell how a windshield is heated, there are some that can be repaired safely. Take for instance the 1226 Dodge Caravan. These heater elements are on the inside of the windshield and not affected by repair. One the other hand, certain Range Rover windshields are heated in the laminate layer and a repair can cause enough $$ in damage that you may be calling your insurance company to see if you have coverages to pay for it. It is safer to make it policy to NOT recommend the repair of these windshields since not everyone has repair and replacement experience. Heck, people are still repairing the Ford Insta-Clear windshields even after Ford put it in writing to not repair them.
Damage with pit depth to the laminate:
(This is tricky because if you think about 99% of all the repairs you do break down to the laminate? Some of them are to damaged however very very few)
--They are talking about the PIT damage extending down to the laminate. If the glass is that crushed that while you probe the loose glass out, you find yourself to or even close to the laminate layer, it is a replacement situation, not repair.
I can appreciate where you are coming from. But, it is ultimately the repair persons responsibility to be informed of our profession and to not only know what is right and wrong, but to actual do it. Anything otherwise can be viewed as negligence.
As far as the bulletproof windshields, I have no experience with them. About 12 or 13 years ago I remember seeing an armored vehicle at a dealership being serviced. I noticed the windshield had MANY, MANY stone chips in it. When I got up on side of the truck (with permission), I was surprised to find that the vehicle had a normal flat lami windshield and then a THICK (about 1 1/2") layer of Lexan(?) bolted from the inside covering the windshield and door windows.