How to use Delta's Evaporator

[Brent Deines]

We include directions for use and warranty information with every moisture evaporator we well. Unfortunately we cannot force people to read or follow those directions, or from coming here for advice rather than simply calling us with questions about one of our products. It's a battle we constantly fight.

[Frank EU]

Oops, I recognize that problem, I am all with you on this Brent. We tell and advice people how to run their glass repair business, we train people how to properly repair glass, we developped and published extensive manuals (technical, commercial and operational -for internal use only > not for sale) and in all situations we still get questions. And you know what? It even happens to myself. Ever purchased a new TV-set, vehicle or laundry machine?....typically we all attempt to make it work without the reading part.....

[Brent Deines]

What, those things come with instructions?

[WinkyTheWindshield]

I am not quite sure where this post went. The moister evaporator came with instructions and I consulted a DK representative about the tool the day it arrived. I mean no direspect to the rep. I talked to (or Delta), as I have all the confidence in the world that he knows the in's and out's of the product. I asked him a few initial questions, and he answered them. Before joining this community I was unaware of the importance of this tool. I am also 100% unfamiliar with the moister evaporator, and with it being winter, I was still a little cautious about just diving in to placing something so hot on to a cold windshield. I did use it a couple times that day (I followed the manual, in addition to the reps advice), but still was a bit uncomfortable with the process.

Instead of wasting the reps time by asking him indirect questions, I figured this forum would be a great resource to get a wide array of feedback and personal testimonies from several different technicians who were much more experienced with this tool than I am. I feel the info SGT provided was very valuable, and it will be something I will look for in the future. I am fairly new to executing repairs the "right" way, and am a big believer that DK's products and services will get me there. I understand the best thing for me to do is to attend the training provided by DK (which we are going to do here shortly). But until then, I figure why not take advantatge of such an informational resource- especially since this community has WR vets whom are generous enough to share their knowlege and help me become better at what I chose for a career. When my time comes, I will be more than happy to do the same.

Lastly, I'm not questioning the integrity of the moister evaporator (or the included intructions), I just wanted to obtain a breadth of knowledge from the vets on the subject, especially with it being winter-time which seems like it could possibly make the process a little more volatile. And at the same time here about some unique experiences which I would have never foreseen.

[Brent Deines]

Sorry Winky, no offense intended. You are right about the purpose of the windshield repair forum, but what we always hope will happen is that our customers will follow our instructions before developing their own techniques when using Delta Kits tools. There is a lot of good advice to be found on this board, but a fair amount of our tech support calls come from people who received poor advice, either from this board, or from someone who trained them.

It's kind of like when I started golfing. I had a friend who was also new to golfing show me a few things and then proceeded to develop a ton of bad habits. The result is that I am a lousy golfer and probably always be. Lessons would help of course, but any golf pro will tell you it's far harder to break a lifetime of bad habits than it is to teach someone from scratch. Likewise, the "old pros" that come to our windshield repair training classes are often the ones that struggle the most to get a good repair, while most rookies pick it right up.

The moisture evaporator is a great tool when used properly, but largely ineffective when used incorrectly. Just hoping to get you started on the right foot.