Re-repairs

[tntglass]

I've seen some posts on here about re-repairing bad repairs. How do you handle it if it was billed to the insurance company the first time? Certainly, I wouldn't think you would bill the insurance again for the same repair even though it was a bad one. Thanks.

[bill lambeth]

I don't do old repairs.period!

[glassdoctor]

There are plenty of out there that are good candidates for a re-repair job. Of course, there's also plenty of them that's best to walk away from. Just depends on the individual chip and what the issue is, etc.

Assuming you have a chip you CAN re-work... the best thing would be to bill the customer direct, and let them deal with insurance if they choose to. Also I would NOT offer a lifetime warranty even if you normally do. Simply explain that you can't guarantee someone else's work, especially since it obviously has failed or was never done correctly. But that doesn't mean it's not worth it to attempt to re-do the repair or finish what the first guy couldn't. Risk of failure is higher, but it's a risk they may be willing to take.

If you have any contacts for replacement work, that give you a discount, kickback, etc... maybe you can still offer some type of refund in form of a credit toward a replacement. Just an idea...

[ghost rider]

I've seen some posts on here about re-repairing bad repairs. How do you handle it if it was billed to the insurance company the first time? Certainly, I wouldn't think you would bill the insurance again for the same repair even though it was a bad one. Thanks.

Some of the best times I've had in windshield repair have been billing re-repairs. Sounds strange, but, heres how it happens. If you have a succesful re-repair and you have satisfied the customer, you have the customer call the network and explain that the first company that attempted the repair did a non-satisfactory repair and they called you and they are now satisfied with the repair and would like the company that did the best work to get paid. The network should do a warranty against the first company and get a refund and send the payment to you. This does two things for you. 1. your standing in the network gets better because you have satisfied a potentially angry customer. You might be surprised to know what a happy CSR can do for you. 2. You have p____d-off a glass company that does crappy repairs in hopes of getting a replacement. That alone is worth the extra time.
If you get a lazy CSR that wants to just do a second claim, explain to the customer that this second claim is not necessary and could affect their insurance. If they have a good agent, sometimes he will even help with the process. This should help you with your standing in the agency if you are helping them with a potential problem customer.

[glassdoctor]

2. You have p____d-off a glass company that does crappy repairs in hopes of getting a replacement. That alone is worth the extra time.

Nice!

[shepardh1]

I live in a small community, so I consider re-repairs of competitor's work to be a marketing expense. I offer free re-repairs of not only my work but my competitor's work. I am not in it for the $$ from the first repair, I am "in it" for the annual repairs my new loyal clients will ask me to do for the next ___ years... Re-repairing a "I never drill & still get most repairs done in 15 minutes" guy's job while never speaking poorly of him to the client secures me a lifelong loyal client, which over 10 years is worth $600+.