I was hired as a Technician Manager, which I was overseeing 48 mobile techs in the market both replacement and repair.
I must say, I was overwhelmed by the lack of Customer Service and Qualiy workmanship and equally surprised about several items:
These guys are charging $75 to as high as $125 for a WINDSHIELD REPAIR???? WHAT???? And in this market they are doing over 70 of them a day!!
They use a Glass Medic kit, little compressor type machine, which I must say does some of the worst repairs I have ever seen!
They never drill!! They never use a moisture evaporator!! They never use heat!!
They put a primer on at the beginning of all repairs, then attach a vacuum, and claim this is removing the moisture.
Doing ride alongs with Repair Medics, 60% of the repairs I seen, did not change at all!
I was quite vocal about it. Perhaps why I am no longer there......aside from me not being nurturing enough for them.
I do know that in the company video which featured Thomas Feeney, at our Kick Off 2012 meeting, they are worried, very worried about this pending lawsuit. I think they may know this is going to be their demise. However, he did state that this would be in the legal system, until eternity, so not to worry.
So now, since I did not fit in with Safelite as a whole, or agree with my General Manager frequently, I am no longer there. Not to mention, I was doing two jobs, and only making one salary. My last six weeks there, although salaried, I tracked my hours and put in over 374 hours in that amount of time.
Wow, was I missing self employment!
Safelite is pretty fired up about this recent ALLSTATE acquisition as well.
My question to you all, is this:
How is business?
Are you all doing well?
I had to take down my site, ads, decals off truck, everything in order to work for them, so in essence I am starting all over again.....
![Crying or Very Sad :cry:](./images/smilies/icon_cry.gif)
I was not making big money to begin with, but if getting back into this , which I am considering, I know at this point I am going to be charging more for my service, considering Safelite was getting $75 minimum for their repairs.
Shoot that is $35 more than what I was charging!!
Any of your input would be greatly appreciated. Thanks.