Windshield Repair Forum

[quote=""Coitster""]I don't think its possible to do a quality repair in under 15 minutes myself. I know some of you may disagree with me on this but I usualy spend about 20 to 25 minutes on my repairs and they look great. I have seen thousands of repairs out there and I hate to day this but at least 95% of them are horrible, and that may actualy be a low figure.

I am not going to take 5 minutes to do the repair and it will take me at least 20 minutes to do the job. My customers are extreamly happy with the work I do and eventualy call me back for more business or to reffer someone to me.

STOP and take your time, do a quality job not a quick fix that is going to look horrible and give all the rest of us techs trying to do great work out there a really bad name. When you do a crapy repair you are ruining the business and industry for the rest of use. Unfortunatly because windshield repair is relitivly easy to learn we have a bunch of hacks in the business doing garbage work that don't care about anything but getting the money and running. They have a totaly gypsey mentality.
David
Coitster

I am so glad you stated this above. Being new to this, I was beginning to think this industry was gimmicky. My highline vehicle customers would not accept most of the repairs I see(75% of them). They would rather and can easily afford another windshield. I believe in any labor it's quality or speed, you can't get both. With my work, I am representing myself, not Delta or any other organization. If windshield repair turns out not be to my standard I will quit doing it. (Struggling with crack repair but I will hang in there.) By the way, I also do window tinting and auto detailing.

David, your post has encouraged me to hang in there with w/r. good to see there are w/r techs with high standards.

Just some food for thought ......

A major network that processes insurance claims for a great many insurance companies also operates repair and replacement shops.

A customer calls in a claim, the call center determines that a repair may be in order.

One of their repair techs is now dispatched. This tech adheres to company standards that set forth an 8 minute repair window.

IF, the repair is successfully completed within the corporate guidelines, voila, payment is made based upon repair.

However, if the repair cannot be completed to acceptable standards within the alloted time, the windshield would be deemed "unrepairable" and corporate then authorizes a replacement claim.

Naturally, one of their replacement techs would then be dispatched;)

When one has the ability to approve/deny claims AND can dispatch repair and/or replacement techs at one's whim, knowing darned well that payment will be received and profit will be realised (regardless). One is said to be the big kid on the block that holds ALL of the marbles!

I think I might have been misunderstood we can all do a 5 minute repair if it is only a pit fill which this job might have been. I often get customers phone me in a panic when all they have is a very small pit and not a chip or crack, this is because I have educated them to call me as soon as any damage at all occurs on the screen.

I agree that once we have the contact it is our quality and reliablity that get us more work but if you are doing one job and ask for the one on the car next to it then that is selling.

I do not do poor quality repair unless there is poor quality damage I would say that if all my repairs came out absolutely perfect then I am turning down jobs which I should not.

Quite often a customer wishes us to put some strenght back into a screen even if the cosmetics are not going to be 100% should we turn this job down.

I like the rest of the proffesionals in this business are fed up with the hackers and and undersellers. But it is something I can live with if you are good at the job then the hackers make you look even better.