Milky Repairs

[tooldini]

Ok this morning I had 2 chips to repair on a 99 park avenue. Age was unknown although he stated 10/03/07 to lynx, he told me he really didn't know. I hadn't asked this until as soon as I touched my bullseye with my moisture evaporator it turned milky white and stayed that way through out the repair process. The star combo that I repaired next had a similar appearance but not as bad. He stated that they both been there a while and had probably been exposed to many waxes and such. I know it isn't contaminated resin because my next customers turned out great with the same resin. I assume it would just be something that was in the breaks or something with the laminate like starquest said.

Jeff

[mrchip]

Hi jeff..starquest is probably right on ..milky repairs are very rare but when it happens there is nothing you can do about it..if customer was happy and you get paid...good enough

[StarQuest]

Jeff,

I don't run into that very often but when it does happen it always leaves me scratching my head. You'll find asking yourself, OK... what did I do wrong? Truth is, if everything else worked in your favor with repairs that day, most likely you did nothing wrong. Older damage many times has been pre-contaminated with who knows what? It's also possible windshield had been replaced prior with some inferior non OEM glass and lamination couldn't handle higher temps required for dry out.

Before starting any repair, I'll always look at the bug stamp on glass to see if it doesn't look OEM. If it doesn't, I'll then ask customer if it's been replaced and by who? Seeing that it is a 1999 Park Avenue, it's very likely it may have been previously replaced.

I also commonly ask customers if they've used any windshield treatments or go through car washes that offer them. I've had some customers tell me they never do car washes but then later admitted to applying car wax to the sheild every few months. Apparently, they believed applying car wax on shield is a good thing but didn't understand it was bad idea when open damage was present.

I've probably already mentioned this in a earlier post but I had one truck fleet account where almost every completed repair looked cloudy. Couldn't figure it out until I ran into the commercial wash guys one day and inquired about the wash chemicals they used. Turned out they were high acid based and weren't even legal for city drainage systems. Reported it to fleet maintenance manager but because they were the cheapest wash guys in town, he wouldn't even address the issue. Needless to say I dropped them! Money loss for me but couldn't see attaching my business reputation on the quality of these repairs

I wouldn't worry too much about your situation because you won't see it very often.

[tooldini]

Thanks,, I forgot to look to see if it was replacement but it was weird that as soon as heat touched it the clouding appeared.. You made the right decision I think I stopping the fleet work. You don't want others questioning those repairs and having your name come up LOL

Jeff