Scam Repairs

[Kgobin]

Layne,

New Members have limited access to the windshield repair forum until they have 10 posts under their belts. This helps us control the spammers, trouble makers, and those who just want to try to promote their products. For some reason your privileges were limited but it is fixed now. I apologize for the inconvenience but you should now be able to view all pictures now, but if you encounter any difficulties please email, PM me, or call into Delta Kits.

[roadhammer]

Hey Korey can you email pictures to me? Since i don't have 10 post access is denied.

Thanks, John

[Kgobin]

No problem, the pictures have been emailed to you.

[MarsMan]

I appreciate the email with the pictures of the poor repairs. If that was an acceptable repair what does a bad repair look like? Makes ya think????

[heezybeezy]

Can I get those pics emailed to me also? I'm very curious! I came across some really bad repairs the other day on 10 different vehicles. I could tell they had been done by the same person with the same technique and it just made me sick. I have to say also, I have a friend in another state that works for a glass shop, and she is upset with me for starting my own repair business. For some reason she feels that people who go off and do their own thing give the glass industry a bad rep. To me a 1 person operation isn't any less legit than a 1 shop operation. Needless to say we haven't spoken much lately....sad!!! I personally think also that maybe there should be more of us out there, maybe it would make the billing networks change the way they do things. A person can always dream!

[Kgobin]

I just emailed the pictures to you.

[SAFEWINDOW]

To heezybeezy, A glass company worried about a repair tech going into business? Anyone who has the drive, ability and confidence to start any business in these times deserves what they aspire. Even though she is not in your area, she is definitly not your "peer".
I have been self employed for 16 yrs and if I had listened to all those who said I could not succeed, I would not be writing this. I found out soon after being in business that, "I" have to make things happen. "I" am liable to my clients, "I" answer to "my" mistakes.
It takes more that "good luck" to do what you do, it takes dedication, diligence and moral fortitude.
I have always treated my customers as I would treat myself. The simple view is; If you bought something and it left a bad taste, would you tell a friend, of course you would. If you bought something and it left a good taste, would you tell a friend, of course you would. Thats all you need to know about business ethics. Do the right thing, and do it to the best of your abilities and noone can begrudge (your real peers) you.
As to scam repairs, never badmouth the compitition, even if they are scammers. See it as an opportunity to educate your customer. Give them a little something for nothing to show them you have thier best interests in mind. Prove to them that you belong to an elite group of professionals. You'll find that they, as well as you, will wall walk away with a good taste!

[heezybeezy]

Safewindow, thank you for your response. I appreciate that! As far as the customer I tried to help. I cleaned ALL of his windshields and explained to him what may have happened during the repair process and told him I was sorry I could not help him and that there was no charge. He did offer to pay for my mobile service since I drove 50 miles away, but I didn't mind! Thank You!!!

[moonlighter]

some companies push their techs to do quickie repairs so they can get back to installing glass =$$$. i was always taking too long to repair (30-45 mins.) avg. i like to think i did the best possible job when i leave but as we all know , some repair better than others. my boss would tell the customer repair takes 10 mins. without even seeing it,lol. then i have to re-educate the customer @ the jobsite,wat a drag...

[t4k]

some companies push their techs to do quickie repairs so they can get back to installing glass =$$$. i was always taking too long to repair (30-45 mins.) avg. i like to think i did the best possible job when i leave but as we all know , some repair better than others. my boss would tell the customer repair takes 10 mins. without even seeing it,lol. then i have to re-educate the customer @ the jobsite,wat a drag...

30 - 45 minutes per repair is not too long. I would say that is my average when doing a customers car. When I am on the lots, I will have 4 repairs running at a time with 4 different bridge assemblies.