A question about windshield repair startup

[sunshine wr]

Oh !, almost forget Dave C. Just trying to keep the forum informed.thanks again for all the help here

[Scott Tyner]

My Response

I want to start out by saying I respect each and everyones opinions. This is a public forum and veryone should have a voice and not be censored.

First, I wanted to respond to "being able to get anything free" here on the forum. I do agree that there are several individuals who are posting on the forum and quick to offer guidance. There is a great deal of helpful information here.

But, I disagree with the statement that everything one needs can be found on forums. A forum does offer a community setting, where someone can help others, particularly new techs getting into the business. It can be a source of encouragement....a place where someone that has had a hard time trying to make their business successful, can go and find those that are willing to take the time to offer some encouragement and help.

I've had the pleasure of talking to a great deal of repair techs who are using marketing ideas that they have found to work, but reluctant to share this information. The only reason being, they are afraid that someone in their area will see the ideas and use it. Which I can completely understand.

My course is not even one year old and continues to evolve. I add to it on a regular basis. I continually test different marketing ideas at considerable cost in hopes of finding those that will attract customers in need of windshield repair.

I knew going into this venture that I would not be able to satisfy everyone. I don't know of any product in the world that has a 100% client satisfaction base. I'll use a few examples:

1) Take cars for instance! You might have one person who won't buy anything but a Ford. And on the other hand, you'll have someone who wouldn't own a Ford if you gave it to him.

2) And take "Windshield Repair Kits" for example: There is a variety of opinions on which is the best, which ones do good repairs and so on. "Delta Kits" is one of the companies who I recommend. I understand that not everyone will agree with me, but I think they offer a good repair system, at a reasonable price and have one of the best support systems in place that I've come across. I've had customers who has ordered my program call and ask about this. They have mentioned seeing negative things about "Delta" on different forum boards or have talked to other repair techs who said they weren't any good (even though these techs giving the advice had never even tried a "Delta" kit). After I brought up these facts they understood that they were the ones who had to determine, by trying it themselves what they thought.

Another thing I want to mention is this: I offer a 90-day, no-questions-asked, money back guarantee. I do not want people to feel as though they are locked into a sale. I offer a 90-day guarantee, because I want each individual to have plenty of time to look everything over and be able to try it out for themselves. I feel that three months is very generous and fair.

Beyond the guarantee, I have priced it to where just a couple of repair jobs covers the complete cost of the course.

And when someone purchases my course, they're not just buying a package of material, they're buying my time. I offer UNLIMITED support, both by telophone and email (their choice). The majority of the calls I get for support are left on my answering machine, since I'm out doing repairs during the day. So, I call them back at my cost. I have spent up to 2 hours at a tme on the phone with a customer. I spend an average of 4-hours a day on the phone and responding to emails. Most of this time is spent at night after I've worked in the field doing repairs all day. I have a wonderful family which includes my wife and two kids. And yes I do feel guilty of the time I'm having to take from being with them. With that said I know family is what's the most important thing in life and I do make time in between my windshield repair business and my business venture.

I have had customers who I have spent well over 50-hours (between phone calls and emails) with total. Some of these customers would start off asking questions related to windshield repair and drift off into their personal life....such as their marriage on the verge of breaking up. I could have found an excuse to get off the phone but didn't. I wanted to help if I could. I'm sure that my help or advice didn't always result in their desired outcome. But I would hope that it helped in some way.

I don't know what each of you would value an hour of your time at, but think about it.

In the short time I've been on this forum (just a few days in fact) I've met some great people, many of which I would be proud to call a friend.

I'm not sure if I'll continue to write and respond to posts at this time. I knew coming in that I was going to open myself up to attacks, so I expected it and entered the forum with my eyes wide open.

To: David Coitster....Don't put off the idea you said you had. It is "WORTHWHILE" and would be very helpful to others, especially new techs.

To all others, I wish each and every one of you great success. Just remember that "windshield repair" is a great business to get into, but it does require effort, patience and persistence.

It takes time to build up a customer base, but in a way this is a good thing. By building slowly and steadily you are building your business on a foundation.

And as a final thought....this business can be started without the help of any course, mine included. Courses are just a tool for those interested.

If you are interested in windshield repair....do some research, order a kit and follow your dreams.

I must say....I have enjoyed writing posts and replying to the emails. I hope they will help in some way.

Sincerely,
Scott


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[autocosmetics]

I'd just like to say that I have not purchased Scott's marketing system, although I thought about it. But I had previously purchased the Cinron marketing system and got a lot of good ideas from it, and wondered if it might be more of the same information. But I have talked to other people that were pleased with the information they received from his system. I think each of us is at a different level in our windshield repair businesses, and to some people marketing is the hardest part of the business. Maybe if someone is just starting out in wsr and has no marketing experience, and a tight budget, it might be a good system to buy--especially with the price being a lot less than the Cinron program (and getting a money-back guarantee). I also have to say that this forum has been--and continues to be--a tremendous help to me with all the different ideas from so many different people. It's great to be able to share our problems, repair tips, and ideas with other windshield repair techs.

Jim

[CPR]

Hey Scott, I knew who you were as soon as you came in here. I also bought your system and I thank you for living up to your guarantee. Why do you feel you will be open to attack here ?

I think you have some really good ideas and input to this forum, but I do question your motives. If you are here to talk shop and become part of the best wsr community on the planet please stay aboard. If you are here to open a storefront then I dont think we will be seeing much of you here.

[Delta Kits]

Scott has addressed questions about his marketing system. Let's leave it at that.

Thread locked.