What is your average time spent on a repair? Lets Be honest...

[tooldini]

Right on GT repair, thats the way to do it. I also have had to call many times to my next customer and they love that communication and the fact that you took the extra time on that job to make sure it was good. If things are done too quickly they will wonder if it was done correctly LOL

Jeff

[Clarity Glass]

probably 45 minutes. I'm in a fixed location and my customers generally are not in a big hurry. Like GT, I take the time to know my customer i.e what they do for work, retired, kids,etc. About 5 months ago I had a lady come in and talked to her while doing the repair. This week her husband came in with another chip. He said "you did a chip for my wife a liitle while back." I said "yes, I remember your car, aren't you a deputy sheriff?" His look of astonishment was payment enough. The chip fix was excellent and I'm pretty confident whenever they get a chip they'll drive the 20+ miles to see me.
We as an industry are a service business. If you merely provide just the service you'll most likely be just another repair biz. But, if you provide quality repairs and friendly customer service, you'll be the only repair tech they'll use.
It works for me.

[tooldini]

Right on Clarity

Jeff

[gt_repair]

When I return back to a repeat customer alot of the time we continue to BS were we left off to keep cought up on what has been going on....

I even joke with them when they ask "how much this time now that I am paying your morgage". All I say is, "I will put you in the chip of the month club." and take 5 or 10 off the top and give them 3 more cards. That get a laugh out of them...