The New NWRA
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Brent Deines
- Moderator
- Posts: 2452
- Joined: September 24th, 2003, 7:54 am
- Enter the middle number please (3): 5
- Location: Eugene, OR
- Contact:
Re: The New NWRA
OK guys, please limit your comments to the topic at hand. Mr. Boyle has offered to answer questions about the NWRA, and I would think there would be plenty of questions that don't have to do with him personally. I don't want to have to start deleting posts or this entire topic as I believe it could be valuable if we can stay on topic. GlasWeld's videos and marketing campaigns should not be discussed in this topic/tread; this is about the NWRA.
Brent Deines
Delta Kits, Inc.
Delta Kits, Inc.
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Chips be-gone
Re: The New NWRA
I was reading who is on the supplier member list and the NWRA is taking money from the Big name manufacturers that would just as well rather replace than repair. I see it as they are just giving you money just to have any input or finical influence to work things their way.
I personally would be more willing to give my donation membership if the replacement Manufactures were not invested the National Windshield Repair Association. To them it is so they can have eyes and ears and a say on how to steer the NWRA to benefit them in the long run.
Remember, they are the ones taking food off our tables. (SGC Net, Harmon, and Lynx.PPG)
Copied from NWRA site.
Membership Categories
Regular Member - $150
- a company actively engaged in windshield or flat glass repair and is not a supplier to the industry; Cost is $150 plus $25 additional location. Membership provides one vote and one listing on the consumer website.
Multilevel Member - $2,500
- a company actively engaged in the development of new windshield repair opportunities, including franchisors, manufacturers of repair systems or products, third party administrators and billing services. Cost is $2,500 plus $25 per franchisee or licensee, all get a vote. (If franchisee has more than one location, those additional locations are billed at $25 each) Each gets a vote and listings on the consumer website.
Additional Locations ($25.00 each) [ Enter Number of Additional Locations, Franchisee or Licensee]
Supplier Member - $500
- a company that supplies goods, products or services to companies in the windshield repair industry. Dues at $500, and the company gets one vote and one listing on the consumer website.
Associate Member - $2,500
- insurance companies, trade associations and others with interest in windshield or flat glass repair. Dues are $2,500. Associate members do not get to vote.
Please clarify how much they are all donating to have a vote. Being that it is only a sideline to them, and this is our 100% source of income.
I personally would be more willing to give my donation membership if the replacement Manufactures were not invested the National Windshield Repair Association. To them it is so they can have eyes and ears and a say on how to steer the NWRA to benefit them in the long run.
Remember, they are the ones taking food off our tables. (SGC Net, Harmon, and Lynx.PPG)
Copied from NWRA site.
Membership Categories
Regular Member - $150
- a company actively engaged in windshield or flat glass repair and is not a supplier to the industry; Cost is $150 plus $25 additional location. Membership provides one vote and one listing on the consumer website.
Multilevel Member - $2,500
- a company actively engaged in the development of new windshield repair opportunities, including franchisors, manufacturers of repair systems or products, third party administrators and billing services. Cost is $2,500 plus $25 per franchisee or licensee, all get a vote. (If franchisee has more than one location, those additional locations are billed at $25 each) Each gets a vote and listings on the consumer website.
Additional Locations ($25.00 each) [ Enter Number of Additional Locations, Franchisee or Licensee]
Supplier Member - $500
- a company that supplies goods, products or services to companies in the windshield repair industry. Dues at $500, and the company gets one vote and one listing on the consumer website.
Associate Member - $2,500
- insurance companies, trade associations and others with interest in windshield or flat glass repair. Dues are $2,500. Associate members do not get to vote.
Please clarify how much they are all donating to have a vote. Being that it is only a sideline to them, and this is our 100% source of income.
-
NWRA President
Re: The New NWRA
I have just returned from a conference out of the country. I will respond to all of the concerns and content relevant to the NWRA and industry by the end of day Friday. In the future, I will respond to all NWRA forum questions at the end of each week. (Friday) I do appreciate the rational thinking of the majority of the group in support of my efforts. If you would like a response to an immediate need, you can call or e-mail me until I have enough posts to receive private messages. I hope that is appropriate.
Thanks again Brent!
Mike Boyle
NWRA President
Thanks again Brent!
Mike Boyle
NWRA President
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Frank EU
- Senior Member
- Posts: 771
- Joined: December 13th, 2005, 9:01 am
- Enter the middle number please (3): 5
- Location: Europe / US
Re: The New NWRA
Excellent post Chips-B-Gone! I share your point.
As a long time member I join and support the NWRA, also I have invested time, energy and money to visit a number of meetings. And from what I have learned there is that most genuine repairers (at least as present in the audience) are desperate for changes, and that most do not want to speak out in public in an attempt to be nice. While all repairers who attended meetings are sharing the same passion for our industry, many just do not know how to deal with the ongoing negative changes and probably most of all; how to raise their voices and strenghten their influence. Remember; you are not that small local operator, as a member to the NWRA you do have a voice, you can, may and should raise your voice and share your thoughts and concerns. What most struck me there at the various meetings is to see how a number of members appear to function as ordinairy speed bumps. Slowing down big time the changes and improvements we need, not only as an industry, but more specifically the improvements and changes needed by genuine repair guys. Some members have deep pockets and they just want to see important changes to be slowed down or changed in a manner that suits their replacement needs –that indeed is where their big money is. Others may have joined just to stay informed or in an attempt to strengthen their current positions or to make the industry a bureaucratic monster by introducing too many not needed regulations, paperwork, certificates, clearing houses for ebilling or steering platforms. Some members are just there to serve their own political reasons, and those are not in the interest of the repair industry –let alone the interest of the hard working genuine repairers.
To me it appears that there is a difference between genuine intentions and actual deeds that make the badly needed improvements and changes actually happen in the real world. I just could not resist to do some check-ups. Therefore I have visited the NWRA website (www.nwraassociation.org) and checked out the associated members’ websites.
It may be painfull to publish the facts right here, I don’t know, but there are even some board members who’s company websites do not mention the NWRA. I have reasons to believe that these members have just forgotten about it to mention their businesses are being proud and supportive members to the NWRA –or indeed deliver people to serve committees and the board. Mind you, that all needs time, energy and funding, but the important work needs to be done by somebody and the work appears always to be done by just a few. I for one do respect and appreciate any board or committee member that actually works hard (at their own expense and in their own time) to better the industry and the position of the repairer (NOT replacements). It is easy to foresee some official future comments, like; we need the bigger guys to make changes pass and acceptable for all involved in our trade, or; we need the bigger guys to discuss matters with the insurance and leasing companies they have a strong relationship with. To me that is bull, I don’t buy that. Indeed I too very well understand that the NWRA is and should be a democratic vehicle, but it should be serving the genuine repair guys in a better manner, it is time for change and if that means that the NWRA is going to do without ‘’big guys’’ (or parties with political intentions), than it be so. I for one dare to claim that we, as genuine repairers, do not need their annual fee, money, influence or support, if we, the repair only people, all would join the NWRA, reshaping the vehicle into a real NWRA (for repairers and parties really involved with repairs).
Purposely I have not published that long list with names as mentioned above here on the Forum. Although that list is drawn up and ready to be published, I just do not feel that it is appropriate at this point in time. If you have reasons to doubt the facts, just go to the NWRA website and check all the (associated) members and their websites yourself. If you want to have the list, please feel free to PM me.
As always, Forum members’ replies are welcome, NWRA member or not, but please, do stay within the NWRA topic!
I am very interested what you guys think about the NWRA, and what you feel should be undertaken to improve the repair only repairers’ position in the current market. If we realy want the changes,and I think we all do, than we need numbers so please let’s have an open debate here and last but not least.....consider to join.
As a long time member I join and support the NWRA, also I have invested time, energy and money to visit a number of meetings. And from what I have learned there is that most genuine repairers (at least as present in the audience) are desperate for changes, and that most do not want to speak out in public in an attempt to be nice. While all repairers who attended meetings are sharing the same passion for our industry, many just do not know how to deal with the ongoing negative changes and probably most of all; how to raise their voices and strenghten their influence. Remember; you are not that small local operator, as a member to the NWRA you do have a voice, you can, may and should raise your voice and share your thoughts and concerns. What most struck me there at the various meetings is to see how a number of members appear to function as ordinairy speed bumps. Slowing down big time the changes and improvements we need, not only as an industry, but more specifically the improvements and changes needed by genuine repair guys. Some members have deep pockets and they just want to see important changes to be slowed down or changed in a manner that suits their replacement needs –that indeed is where their big money is. Others may have joined just to stay informed or in an attempt to strengthen their current positions or to make the industry a bureaucratic monster by introducing too many not needed regulations, paperwork, certificates, clearing houses for ebilling or steering platforms. Some members are just there to serve their own political reasons, and those are not in the interest of the repair industry –let alone the interest of the hard working genuine repairers.
To me it appears that there is a difference between genuine intentions and actual deeds that make the badly needed improvements and changes actually happen in the real world. I just could not resist to do some check-ups. Therefore I have visited the NWRA website (www.nwraassociation.org) and checked out the associated members’ websites.
It may be painfull to publish the facts right here, I don’t know, but there are even some board members who’s company websites do not mention the NWRA. I have reasons to believe that these members have just forgotten about it to mention their businesses are being proud and supportive members to the NWRA –or indeed deliver people to serve committees and the board. Mind you, that all needs time, energy and funding, but the important work needs to be done by somebody and the work appears always to be done by just a few. I for one do respect and appreciate any board or committee member that actually works hard (at their own expense and in their own time) to better the industry and the position of the repairer (NOT replacements). It is easy to foresee some official future comments, like; we need the bigger guys to make changes pass and acceptable for all involved in our trade, or; we need the bigger guys to discuss matters with the insurance and leasing companies they have a strong relationship with. To me that is bull, I don’t buy that. Indeed I too very well understand that the NWRA is and should be a democratic vehicle, but it should be serving the genuine repair guys in a better manner, it is time for change and if that means that the NWRA is going to do without ‘’big guys’’ (or parties with political intentions), than it be so. I for one dare to claim that we, as genuine repairers, do not need their annual fee, money, influence or support, if we, the repair only people, all would join the NWRA, reshaping the vehicle into a real NWRA (for repairers and parties really involved with repairs).
Purposely I have not published that long list with names as mentioned above here on the Forum. Although that list is drawn up and ready to be published, I just do not feel that it is appropriate at this point in time. If you have reasons to doubt the facts, just go to the NWRA website and check all the (associated) members and their websites yourself. If you want to have the list, please feel free to PM me.
As always, Forum members’ replies are welcome, NWRA member or not, but please, do stay within the NWRA topic!
I am very interested what you guys think about the NWRA, and what you feel should be undertaken to improve the repair only repairers’ position in the current market. If we realy want the changes,and I think we all do, than we need numbers so please let’s have an open debate here and last but not least.....consider to join.
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screenman
- Senior Member
- Posts: 3192
- Joined: February 25th, 2004, 1:44 pm
- Enter the middle number please (3): 5
- Location: uk Lincolnshire
Re: The New NWRA
My personal feeling is thatrepair and replacement should never be carried out by the same companies, as there is is a total conflict of interests. Given the choice between $50 margin for repair or $200 ++ for a replacement which would most guys take. Can a huge replacement company even afford to do repairs with the huge overheads some have, I would say most would require guys to be taking $100 per hour every hour over here to turn a slight profit.
Split the NWRA way from replacement and things could be clearer.
Split the NWRA way from replacement and things could be clearer.
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NWRA President
Re: The New NWRA
Understand that for the first time in the history of the NWRA, the President and Vise president are loyal to repair over replacement when practical, that would mean qualifying as a repair under the ROLAGS standard. I believe that everyone that would like to invest the time, proper equipment, and training with the commitment to a repair first mission should be free to practice in the industry. There is just as much damage done to the WSR industry by repair only techs that are ill equipped and poorly trained. I can tell you that although I do not condone some of the larger players tactics, they do have skin in the repair game.
The NWRA will focus on several items in our mission, one of the top prorities is to reduce unnnessary replacments by a substantial margin thru several viral tools. It will all hinge on increacing the scope and size of the NWRA membership. That includes anyone willing to commit to the repair first when practical culture.
More to follow...
Mike Boyle
The NWRA will focus on several items in our mission, one of the top prorities is to reduce unnnessary replacments by a substantial margin thru several viral tools. It will all hinge on increacing the scope and size of the NWRA membership. That includes anyone willing to commit to the repair first when practical culture.
More to follow...
Mike Boyle
Chips be-gone wrote:I was reading who is on the supplier member list and the NWRA is taking money from the Big name manufacturers that would just as well rather replace than repair. I see it as they are just giving you money just to have any input or finical influence to work things their way.
I personally would be more willing to give my donation membership if the replacement Manufactures were not invested the National Windshield Repair Association. To them it is so they can have eyes and ears and a say on how to steer the NWRA to benefit them in the long run.
Remember, they are the ones taking food off our tables. (SGC Net, Harmon, and Lynx.PPG)
Copied from NWRA site.
Membership Categories
Regular Member - $150
- a company actively engaged in windshield or flat glass repair and is not a supplier to the industry; Cost is $150 plus $25 additional location. Membership provides one vote and one listing on the consumer website.
Multilevel Member - $2,500
- a company actively engaged in the development of new windshield repair opportunities, including franchisors, manufacturers of repair systems or products, third party administrators and billing services. Cost is $2,500 plus $25 per franchisee or licensee, all get a vote. (If franchisee has more than one location, those additional locations are billed at $25 each) Each gets a vote and listings on the consumer website.
Additional Locations ($25.00 each) [ Enter Number of Additional Locations, Franchisee or Licensee]
Supplier Member - $500
- a company that supplies goods, products or services to companies in the windshield repair industry. Dues at $500, and the company gets one vote and one listing on the consumer website.
Associate Member - $2,500
- insurance companies, trade associations and others with interest in windshield or flat glass repair. Dues are $2,500. Associate members do not get to vote.
Please clarify how much they are all donating to have a vote. Being that it is only a sideline to them, and this is our 100% source of income.
-
NWRA President
Re: The New NWRA
To quick on the submit button, sorry about the spelling flaws.
NWRA President wrote:Understand that for the first time in the history of the NWRA, the President and Vise president are loyal to repair over replacement when practical, that would mean qualifying as a repair under the ROLAGS standard. I believe that everyone that would like to invest the time, proper equipment, and training with the commitment to a repair first mission should be free to practice in the industry. There is just as much damage done to the WSR industry by repair only techs that are ill equipped and poorly trained. I can tell you that although I do not condone some of the larger players tactics, they do have skin in the repair game.
The NWRA will focus on several items in our mission, one of the top prorities is to reduce unnnessary replacments by a substantial margin thru several viral tools. It will all hinge on increacing the scope and size of the NWRA membership. That includes anyone willing to commit to the repair first when practical culture.
More to follow...
Mike Boyle
Chips be-gone wrote:I was reading who is on the supplier member list and the NWRA is taking money from the Big name manufacturers that would just as well rather replace than repair. I see it as they are just giving you money just to have any input or finical influence to work things their way.
I personally would be more willing to give my donation membership if the replacement Manufactures were not invested the National Windshield Repair Association. To them it is so they can have eyes and ears and a say on how to steer the NWRA to benefit them in the long run.
Remember, they are the ones taking food off our tables. (SGC Net, Harmon, and Lynx.PPG)
Copied from NWRA site.
Membership Categories
Regular Member - $150
- a company actively engaged in windshield or flat glass repair and is not a supplier to the industry; Cost is $150 plus $25 additional location. Membership provides one vote and one listing on the consumer website.
Multilevel Member - $2,500
- a company actively engaged in the development of new windshield repair opportunities, including franchisors, manufacturers of repair systems or products, third party administrators and billing services. Cost is $2,500 plus $25 per franchisee or licensee, all get a vote. (If franchisee has more than one location, those additional locations are billed at $25 each) Each gets a vote and listings on the consumer website.
Additional Locations ($25.00 each) [ Enter Number of Additional Locations, Franchisee or Licensee]
Supplier Member - $500
- a company that supplies goods, products or services to companies in the windshield repair industry. Dues at $500, and the company gets one vote and one listing on the consumer website.
Associate Member - $2,500
- insurance companies, trade associations and others with interest in windshield or flat glass repair. Dues are $2,500. Associate members do not get to vote.
Please clarify how much they are all donating to have a vote. Being that it is only a sideline to them, and this is our 100% source of income.
-
Chips be-gone
Re: The New NWRA
Not to tell the NWRA how to run their business, But If you would try to convince the Insurance companies to use REPAIR ONLY Services as a REPAIR FIRST program like it was in the beginning, You may also gain more Repair services to join with you all.
Remember when the insurance networks started out, it started with St. Farm in Utah (I think that was the State) with Novus as the repair company to come in and evaluate the damage and if it was repairable or if it had to be replaced. If It needed to be repaired it was repaired by NOVUS. If it needed to be replaced, it would THEN go to another shop that was not affiliated with NOVUS at all.
In the first quarter of a year, the State save $80,000.00 just in the trial. That is were the networking started more less.
It use to be that we the shops were also evaluated by the customers with a questionnaire after the work was done, and if the shop had bad scores, They would be down graded on the list... We the shop would also get our report card to see were we stand. More less 3 strikes against us we are gone from the referral list and no getting back on.
As the networks kept buying each other up, it got more laxed on the conditions on the referral list.
Now days you can have a repair shop that is in it for the money not in it for there pride of the trade. It use to only pay 25.00 for the first, now it pays 65 -75.
Also some replacement shops decided to get on line saying they are doing repairs just to bate and switch them for a replacement. (We have two shops in this town playing that game.) This is another reason why you have replacement shops starting to do repairs only also. The repairs do pay a good price as mentioned on another post. And also mentioned saying there is No money in replacing and big bucks in repairs...
Side note:
We have two other shops that stopped doing autos completely because no money in doing replacements or to many venders in the same town fighting for the work...
If you would market the insurance companies to concentrate on repair only shops, that will keep their loss rates down.. Just take it back to were it all started...
Just a thought. You wanted feed back. This may be on others mind also...
I could go deeper but this would be to long and turn into a novel of networks in control...
Remember when the insurance networks started out, it started with St. Farm in Utah (I think that was the State) with Novus as the repair company to come in and evaluate the damage and if it was repairable or if it had to be replaced. If It needed to be repaired it was repaired by NOVUS. If it needed to be replaced, it would THEN go to another shop that was not affiliated with NOVUS at all.
In the first quarter of a year, the State save $80,000.00 just in the trial. That is were the networking started more less.
It use to be that we the shops were also evaluated by the customers with a questionnaire after the work was done, and if the shop had bad scores, They would be down graded on the list... We the shop would also get our report card to see were we stand. More less 3 strikes against us we are gone from the referral list and no getting back on.
As the networks kept buying each other up, it got more laxed on the conditions on the referral list.
Now days you can have a repair shop that is in it for the money not in it for there pride of the trade. It use to only pay 25.00 for the first, now it pays 65 -75.
Also some replacement shops decided to get on line saying they are doing repairs just to bate and switch them for a replacement. (We have two shops in this town playing that game.) This is another reason why you have replacement shops starting to do repairs only also. The repairs do pay a good price as mentioned on another post. And also mentioned saying there is No money in replacing and big bucks in repairs...
Side note:
We have two other shops that stopped doing autos completely because no money in doing replacements or to many venders in the same town fighting for the work...
If you would market the insurance companies to concentrate on repair only shops, that will keep their loss rates down.. Just take it back to were it all started...
Just a thought. You wanted feed back. This may be on others mind also...
I could go deeper but this would be to long and turn into a novel of networks in control...
-
Brent Deines
- Moderator
- Posts: 2452
- Joined: September 24th, 2003, 7:54 am
- Enter the middle number please (3): 5
- Location: Eugene, OR
- Contact:
Re: The New NWRA
I had hoped that allowing Mr. Boyle to answer questions about the NWRA and explain how he believes the NWRA can benefit windshield repair professionals would be beneficial to the members of this forum, but I now believe that was a mistake on my part.
Forum members are welcome to continue discussing the NWRA on the windshield repair forum, but all questions addressed to Mr. Boyle from this point forward should be sent directly to him rather than posted here as he will no longer be responding on this board.
I ask for understanding from Mr. Boyle and windshield repair forum members alike.
Forum members are welcome to continue discussing the NWRA on the windshield repair forum, but all questions addressed to Mr. Boyle from this point forward should be sent directly to him rather than posted here as he will no longer be responding on this board.
I ask for understanding from Mr. Boyle and windshield repair forum members alike.
Brent Deines
Delta Kits, Inc.
Delta Kits, Inc.
-
GlassStarz
- Senior Member
- Posts: 1951
- Joined: November 12th, 2003, 6:11 pm
- Enter the middle number please (3): 5
- Location: Southern California
Re: The New NWRA
If I am reading things correctly some of the more influential members of the NWRA are in the Glass replacement business If I were one of these people I would place a person in charge who wouldn't be taken serious and whose style and demeanor are antagonistic to insure failure just a thought
I still want to know what the NWRA is supposed to be doing for me? Are they spending their time drawing up some ridiculous certification test? Maybe they are helping write some useless rules of repair that are heavily weighted to the type of system the managements company happens to sell? Or maybe the President is spending his time trying to sell one particular car company to keep using repair because one of his businesses major customers is the vendor who services them and has lost his account?
My feeling is if I as a WR company want a client I go to them and pitch my service the NWRA should be spending its time spreading the word and promoting WR not trying to get a particular customer back for some pet customer. Unions negotiate contracts the NWRA isn't a union I lose my job I don't get my dad to go talk to my boss I go find a new job and hope someone else does a better job of keeping the old boss happy than I did
What should the NWRA be doing?
Running advertisements promoting the use of repair might be one heck we have all seen the California dairy ads how about give seminars to the membership showing how to make more money and create new accounts or classes on how to sell?
Of course that would be the way most real organizations would do things but I don't see much of that from the NWRA what I do see is a group run by a guy with little respect for anything and a personal agenda doing little or nothing for the trade and doing his best to kick every dog he passes
Do we need a real voice? of course is the current NWRA that voice? I don't think so
I still want to know what the NWRA is supposed to be doing for me? Are they spending their time drawing up some ridiculous certification test? Maybe they are helping write some useless rules of repair that are heavily weighted to the type of system the managements company happens to sell? Or maybe the President is spending his time trying to sell one particular car company to keep using repair because one of his businesses major customers is the vendor who services them and has lost his account?
My feeling is if I as a WR company want a client I go to them and pitch my service the NWRA should be spending its time spreading the word and promoting WR not trying to get a particular customer back for some pet customer. Unions negotiate contracts the NWRA isn't a union I lose my job I don't get my dad to go talk to my boss I go find a new job and hope someone else does a better job of keeping the old boss happy than I did
What should the NWRA be doing?
Running advertisements promoting the use of repair might be one heck we have all seen the California dairy ads how about give seminars to the membership showing how to make more money and create new accounts or classes on how to sell?
Of course that would be the way most real organizations would do things but I don't see much of that from the NWRA what I do see is a group run by a guy with little respect for anything and a personal agenda doing little or nothing for the trade and doing his best to kick every dog he passes
Do we need a real voice? of course is the current NWRA that voice? I don't think so
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