Windshield Repair Forum

For those of you who direct bill the insurance companies. Do you get a dispatch or claim number from them first or do you just verify coverage and then just fax your invoice.?

verify coverage, then mail invoice to the local agent. usually paid within 7-10 days.

Can this still be done if you are a member of the networks?

No, at least not with Safelite. If the insurance company uses Safelite their is a clause in your agreement which states you must go through Safelite. I'm not sure about the others, I still bill through Lynx and Harmon and haven't gone back to read my agreements with them.

So do you mostly just direct bill the smaller insurance companies?

no, I direct bill any that are with Safelite.

Why don't you direst bill Harmon or Lynx? Have you had too much hassle?

No, the hassle was with Safelite(they have incompetent csrs as far as I'm concerned). I still use bill Harmon and Lynx customers through the network.

We tried this approach on a larger scale basis and it didn't work. We would have 40-90 invoices a day and things got held up so bad we almost went broke ..... it is a great idea but they make it almost impossible to do long term and large scale.... Farmers specifically.

I should have prefaced only about 10% of my work is insurance work and only half of that is with companies affiliated with Safelite. I just got fed up with Safelite a couple of years ago(after they pirated 2 jobs in two weeks time). They then sent me a letter telling me I had 10 days to supply them with proof of insurance, as I was delinquent in doing so. I of course had insurance, but had never in the 4 or so years I had been a part of their network been asked to supply it(only when I signed up). I called them and told them I would send them the proof, but was curious as to the delinquency notice. They got snippy and so I cancelled my arrangement with them on the phone. Didn't hurt me as I never got refferals from them anyhow. I however can see the benefit if you do a lot of insurance work. I do get referalls from them still from time to time, and when customers call in they still show my shop on the approved vendors list.