Windshield Repair Forum

I am having a hardtime going from " You need to have that fixed right away. Those are the type that usually crack and I can fix it so it doesn't." And then saying " By the way if it does crackout while I am repairing it then I won't charge for it." I'm afraid I will loose the sale I worked so hard to get. So I have been gently flexing to check if it is unstable and then going ahead with the repair hoping for the best. How do some of you transistion through this part of the sale? Kurt

If you are careful and know how to do windshield repair properly it should not be an issue, you will know which ones to stay away from. If not you will need a friend in the replacement business and good insurance.

If you are not at this level yet, keep practicing and choose the paying repairs that won't be a problem. Word of mouth and your reputation is everything in this business.

Outlook,

Being up front from the get-go with every prospect seems to have worked for this ol' guy.

"You realize you have a damaged piece of glass, there is always a possibility further damage could occure while any one is working with glass.
While I am as careful as anyone can possibly be I can't be responsible for replacing an already damaged windshield if the worst should occure.
Is this understood"?

So far no one has hesitated to sign the release for me to do the job.

Hope this helps.

I dont tell em because im not going to break it. 3 in 3 years and 2 were on the same day while trying a new injector i hadnt worked with before (DUH). If one breaks deal with it at the time you will lose more repairs stressing the "I might Break It" then you will ever pay out for replacement. If you have a relationship with a replacement guy like I do he will waive thier deductible and make it look like you paid it. He wins with a job you win with a no cash for the damage customer wins and thinks your a stand up guy why sweat the dumb stuff

I don't mention it at all ... the amount of customers you will lose to that warning could triple or quadruple the cost of replacing a single windshield in the very rare occurence that one should break out. it is very infrequent that a WS is busted out and I have never had to pay more than half the cost of replacement of one I did crack out. Rather than scaring off 20 out of 1000 people when each person who leaves costs me $50 ... $50x20= $1000 .... I would prefer to just keep those 20 and end up helping to pay the $250 deductible to replace the WS if one out of a thousands breaks.

I only pre-warn the customer if I think it is a possibility(IE: 199? civic, rusted, star break an inch from the edge, 95 DEG F outside). And if by chance one does break on you, fix the crack, afterall you are a professional WS repair tech. A fresh crack is next to impossible to find when repaired. When this happened to me a few years back, I showed the manager that it had cracked, suggested a repair, and if he was not satisfied with the repair I would not charge him. 30mins later I was walking away with a PO for a star repair, and had gained a customer for crack repair.

If crackout's are a worry for you, learn to fix cracks, problem solved.

Merci

A friend of mine was in the landscape/lawn mowing business. He soon found himself in the sprinkler repair business because of the accidental damage he did with mowing over sprinkler heads by accident. Of course he repaired the ones he broke for free, but he learned how to do it and consequently became proficient at sprinkler repair and soon had a great sprinkler repair service added to his landscaping business.

He does pretty good for himself.

Sneck

Greetings Outlook,

I totally agree with all the WSR Techs. Be as careful as you can, and remember that, breaking the windshield one is working on, is the exception to the rule. Rarely does it happen.

Ok, cool. I don't mention it either unless it is a "dangerous" repair..close to the edge, star already spreading, etc. I work at a Chevrolet dealer in the parts dept and do this on the side by soliciting customers who come in. I make a good profit, enough to handle a replacement if I do crack one out. Hopefully it won't be a cadillac or something with the heads up display.

PS Thanks Greybeard. That is a good way of stating it.