Windshield Repair Forum

Submitted an invoice through my 3rd party processor (Data Tranz) that was converted to EDI and forwarded to Safelite. In reviewing the status of my invoice and referral # on their web site, Safelite indicates that my invoice has been set to void automatically so that it can be reviewed internally for a specific requirement. It states that I will be notified only if there is a missing required item. Otherwise the invoice will be manually reviewed and processed.

A little flag is waving and a bell ringing...as I recall, there is a charge for manual review. If nothing is awry with my invoice...I suspect that a charge will be deducted from payment.

I had a problem recently with $10.00 being withheld from a payment indicating that my processor made an error...the payment to me was less than quoted on Safelite's faxed order. I recovered that amount only after contacting the Insurance Co.

I felt that I need to share this information with my fellow repair techs. Any of you experiencing problems with them also?

YES safelite will always take that little extra when ever they can

Your lucky that the ins company co payed you. they usally tell you that safe lite handles all the glass complaints ........

No worries here , as I get no work from Shaftlite. They do send me W-9's every year though . I don't know what that's about.

Sunshine: I can't really say that Safelite has sent me any work lately. My work with them has been by customer's request. But as I mentioned earlier, my experiences with them have been less than desirable....have had to fight with them on numerous occasions.

My best source of work has been with Lynx---absolutely no problems from them.

Got my W-9 from Safelite last week.

Layne