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What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 2:28 pm
by kbarnes
On average I spend:

30 min. Combo Break
15 min. dime size stars
10 min. dime size bullseye

most of my repairs are combo breaks that take around 30 min. to fix. I don't understand when I see other tech signs stating, "only 10 min." Am I missing something? They are ether putting out bad repairs or I've missed some key ingredient... :confused:

Thoughts?

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 4:20 pm
by GlassStarz
Depends on your equip and age of break there really is no formula of normal time because each break is different

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 4:32 pm
by Mr Bill
Considering that it takes 5 minutes for the resin to cure; those " Fast Guys" are only taking 5 minutes to do the repair.
Would you go to a barber who advertised five minute haircuts?
Or a dentist who advertised five minute fillings?
You get what you pay for and those " Fast Guys " know how much their product is worth.
Give me someone who takes the time to do a good quality job!

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 6:12 pm
by GlassStarz
Some companies injectors have more pressure or better vac and work faster some guys use a thinner resin others hurry things along with heat or flexxing you cant really make a blanket statment that the guys who avert that they are quick are bad. 15 minute oil changes often take longer as do 10 minute ins quotes I think the key words are "As little as 10 minutes" and we all know that sometimes it does go that fast whatever it takes to let the customer know it is easy and in doing so convinces them to get the repair done who cares if there is a grey area as long as the customer is happy at the end ? Last time I went to a painless dentist that s#%t hurt

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 6:15 pm
by splitpit
On average I spend between 20 & 30 minutes on a repair. Long cracks, obviously longer. I've learned that rushing through a repair isn't worth the time saved. Take your time, be patient, and give the customer the best repair you can.

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 8:11 pm
by hidesertguy
My average is between 20 & 30 mins also. All my customers ask me each and every time how long is it going to take and my reply is 20 to 30 mins all depending on what type of repair it is. Your customers will appreciate you more for you taking your time. "Remember haste makes waste"

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 15th, 2007, 10:46 pm
by screenman
Wet or dry is the question. A large starbreak took 55 minutes just to dry out properly the other day.

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 16th, 2007, 4:02 am
by Robin Hood
I think the key to the 10 min repair is to hook the customer. Once you get them under the injector they are not going to leave. I bet 75 percent of them don't even pay attention to how long it takes once they stop. I would bet that as long as the repair is of good quality they would not complain about the extra 10 min they went over.

I guess I don't have that aggressive spirit to do something like this, so I will continue to be honest with my clients.

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 16th, 2007, 5:22 am
by GGWSR
Screenman...what were the weather conditions the day before and day of the repair. 55 minutes seems like a very long time to dry out. I guess I'm wondering why you would not let dry naturally lets say an extra day and return to do the repair. What did you use to dry out the break? Curious...

Re: What is your average time spent on a repair? Lets Be honest...

Posted: August 16th, 2007, 6:16 am
by screenman
GGWSR, It has rained everyday for the last 3 months, it is not likely to stop just for me to let a chip dryout. The damage in question was a 1 1/2 inch star with 6 legs. I do not start filling until it is dry unlike most poeple over here. I do have some experience with drying out, please read some of my previous posts. Quite often a damage will look dry long before it is.
If in doubt dry it out, wow I have been saying that for 19 years sure is a long time in this trade.