My Conversation With State Farm Insurance!
Posted: June 19th, 2009, 3:30 pm
Hello all,
Brent and myself thought this would be of good reading to all!
Phone Conversation was June 17th, 2009.
Between Myself and a Mr.Joseph Shell a "representative" at State Farm Insurance,
I have recently signed with a EDI provider and was notified by them via email that Lynx Matrix has notified them that my application for State Farm had been denied. Now I applied for this back in March 8th, 2009. My EDI provider asked if I would call State Farm and find out why they declined my application with the Matrix/Lynx site?
So I Did!
Mr. Joseph answered and I proceeded to introduce myself when I was interupted by Mr. Joseph asking my what my reasoning for calling was. Ok I said (knowing what type of animal I am now speaking with, I proceeded with KINDNESS!)
Mr. Joseph we submitted application back in March 2009 through Lynx/Matrix and was just recently notified by our EDI provider you guys denied us approval. We would. Again interupted to say WHO ARE YOU AGAIN?
Ok by this time my blood is beginning to bubble!
I said, Sir Chad Clewis with Time2Shine auto spa & reconditioning like nice and slow so this time he would get it. Sir Have you had any training?
Ok I then said Are you going to ask me what I do? Have you had any training. I said what type training are you in referring too? He said Glass Installation training sir.
I then said I donot do Installs I do REPAIRS! OK any repair training I said NO! Are you certified, I said NO!
Ok we will not approve you if you are not certified or have any training!
What system do you use? Delta... Hmmm He said nothing afterwards.
Then he said, you can still file claims through Lynx/Matrix however if a client calls us or you call us with a claim we will have no choice but to let the customer know that you are not a preferred shop of ours and we will not stand behind any warranties on your shops behalf.
OK then I asked him. So you mean to tell me that since you will not approve me as a preferred shop, your basically going to spook my potential customer?
What if I do the repair 1st? Then call you? He said nothing but "They will have to pay you cash".
He then said that by not being a preferred shop the customer will have to pay thier deductible plus cost of repair and all of collected funds will need to be sent in 10 days from filing the claim. I asked could we not keep our repair part. He said NO!
I asked "you guys dont offer your clients FREE Repairs"?
He said "if they have a $0.00 deductible Yes! If not NO!"
yet at first he didnt have a clue what I meant by FREE Repair and this is what he said when I asked If they offered such ,
"You tell them what you want to that will be your liability. I dont think anyone works for FREE!"
Ok so I asked FREE Repairs I work with lots of others "Insurance Companies" that offer such He said "well your not talking to "Others"
How rude of an ASS! huh? what do you guys think?
Oh last thing he said get certified, get trained and re apply in september 2009? we might consider your shop then!
Brent and myself thought this would be of good reading to all!
Phone Conversation was June 17th, 2009.
Between Myself and a Mr.Joseph Shell a "representative" at State Farm Insurance,
I have recently signed with a EDI provider and was notified by them via email that Lynx Matrix has notified them that my application for State Farm had been denied. Now I applied for this back in March 8th, 2009. My EDI provider asked if I would call State Farm and find out why they declined my application with the Matrix/Lynx site?
So I Did!
Mr. Joseph answered and I proceeded to introduce myself when I was interupted by Mr. Joseph asking my what my reasoning for calling was. Ok I said (knowing what type of animal I am now speaking with, I proceeded with KINDNESS!)
Mr. Joseph we submitted application back in March 2009 through Lynx/Matrix and was just recently notified by our EDI provider you guys denied us approval. We would. Again interupted to say WHO ARE YOU AGAIN?
Ok by this time my blood is beginning to bubble!
I said, Sir Chad Clewis with Time2Shine auto spa & reconditioning like nice and slow so this time he would get it. Sir Have you had any training?
Ok I then said Are you going to ask me what I do? Have you had any training. I said what type training are you in referring too? He said Glass Installation training sir.
I then said I donot do Installs I do REPAIRS! OK any repair training I said NO! Are you certified, I said NO!
Ok we will not approve you if you are not certified or have any training!
What system do you use? Delta... Hmmm He said nothing afterwards.
Then he said, you can still file claims through Lynx/Matrix however if a client calls us or you call us with a claim we will have no choice but to let the customer know that you are not a preferred shop of ours and we will not stand behind any warranties on your shops behalf.
OK then I asked him. So you mean to tell me that since you will not approve me as a preferred shop, your basically going to spook my potential customer?
What if I do the repair 1st? Then call you? He said nothing but "They will have to pay you cash".
He then said that by not being a preferred shop the customer will have to pay thier deductible plus cost of repair and all of collected funds will need to be sent in 10 days from filing the claim. I asked could we not keep our repair part. He said NO!
I asked "you guys dont offer your clients FREE Repairs"?
He said "if they have a $0.00 deductible Yes! If not NO!"
yet at first he didnt have a clue what I meant by FREE Repair and this is what he said when I asked If they offered such ,
"You tell them what you want to that will be your liability. I dont think anyone works for FREE!"
Ok so I asked FREE Repairs I work with lots of others "Insurance Companies" that offer such He said "well your not talking to "Others"
How rude of an ASS! huh? what do you guys think?
Oh last thing he said get certified, get trained and re apply in september 2009? we might consider your shop then!