Windshield Repair Forum

As the topic suggests, what is your biggest problem concerning sales? what objections do your customers put up? Come on guys brain storming session.

One of the issues I find at many trucking companies is that when I offer the first windshield repair at $55 and then any additional windshields on the lot while I am there wod be only $10. They tell me that for $55 they can have a whole windshield replaced (split windshield) for the same price.

You are totally hurting our profession at $10, and $55 for the first repair, too high in Metro Atlanta! Maybe retail. Don't give it away! Find other customers.

BTW,
Good luck to you!

If they really can get a windshield fitted for $55 which I would be suprised then you could maybe sell them on the green issue. Personally I would not spend too much time concentrating on low value glass, I would look for the high value one's.

As for $55 that I feel is a realistic price, however $10 surely that is for repairs on the same windshield not on another truck, please tell me I am correct.

It is often a very simple or in some cases the only negotiating tool an unskilled buyer has to say I can get it cheaper, I have often been told we have a guy who does repairs for £15 funny thing is I have never met or seen this guy and neither has anybody else.

Price is not the only reason to buy a product or service, write a list of reasons to use WSR and remember it, this will help you overcome and sales objections.

screenman wrote:If they really can get a windshield fitted for $55 which I would be suprised then you could maybe sell them on the green issue. Personally I would not spend too much time concentrating on low value glass, I would look for the high value one's.

As for $55 that I feel is a realistic price, however $10 surely that is for repairs on the same windshield not on another truck, please tell me I am correct.

It is often a very simple or in some cases the only negotiating tool an unskilled buyer has to say I can get it cheaper, I have often been told we have a guy who does repairs for £15 funny thing is I have never met or seen this guy and neither has anybody else.

Price is not the only reason to buy a product or service, write a list of reasons to use WSR and remember it, this will help you overcome and sales objections.

screenman, could you help us out with a list of reasons
thanks!

I will start and I hope other will join in.

1. Green issue, windshields are not easily recycled.
2. Safety, a cars windshield makes up a good deal of structural strength, a badly fitted one will compromise this.
3. A badly fitted windshield will not hold the airbag back.
4. A badly fitted windshield will let water in.

And the list goes on.

Thanks Screenman, The Green issue is serious, but, gets a laugh anytime I bring it up.

sunshine wr wrote:Thanks Screenman, The Green issue is serious, but, gets a laugh anytime I bring it up.

I agree...most people could care less about the green thing!

That might be the case over there, over here it is an issue. Stop being so negative, I see you did not mention the other reasons or even post one of your own.