Anybody ever tried a 3 way call?

[dnkies]

Hey Guys,

I have found that sometimes when I approach a customer they are just too busy to handle the insurance phone call...

SGC takes forrrrrever and a day with the customers on the phone and for those customers who are at work or have somewhere they have to be it can truly be a serious hassle and a BIG turn-off for them to have their windshield repaired.

I have been trying to think of a solution to this problem and what I have thought of is this.....Why not do the repair first. Then tell the customer they can either pay for the repair and get reimbursed by their insurance orrrr if the insured is hesitant to pay out of pocket....why not just get all their contact info and their insurance co info and then ask them when would be a good time to call them so you can finish up with the insurance billing call. Then, when the time is more convenient for the customer, you would just do a three way call with the insurance company and the customer....just a thought.

Let me know what you guys think..

Thanks!

Dan