First ANGRY Customer...
Posted: July 6th, 2012, 8:09 pm
Hi Guys,
I have a question for you all because this is my first time dealing with an upset...I mean ANGRY customer...
I did a two chip repair for this lady 3 weeks ago. The repairs were nice jobs as I recall and nothing seemed out of the ordinary.
I received a phone call from the customer today and she was P-O'd because one of the chips has apparently started cracking out. I have not yet had the chance to go and inspect the crack but I wanted to get some advice as to how to handle the situation.
The job was an insurance pay job for Allstate and I have not yet received the $54 check for the job.
How should I handle the situation? I was thinking of giving her the $54 to put towards her $100 deductable if in fact the crack is from one of the chips I repaired. I want to do the right thing so any input from your experiences is greatly appreciated.
Thanks
I have a question for you all because this is my first time dealing with an upset...I mean ANGRY customer...
I did a two chip repair for this lady 3 weeks ago. The repairs were nice jobs as I recall and nothing seemed out of the ordinary.
I received a phone call from the customer today and she was P-O'd because one of the chips has apparently started cracking out. I have not yet had the chance to go and inspect the crack but I wanted to get some advice as to how to handle the situation.
The job was an insurance pay job for Allstate and I have not yet received the $54 check for the job.
How should I handle the situation? I was thinking of giving her the $54 to put towards her $100 deductable if in fact the crack is from one of the chips I repaired. I want to do the right thing so any input from your experiences is greatly appreciated.
Thanks