Do you accept insurance rates
Posted: September 14th, 2016, 3:18 pm
Hi there. New the forum. Just wanted to get some opinions from all of you out there. How many of you accept insurance rates no matter what they are? How many of you ask the customer to pay the difference if the rate is lower than what you would normally charge? How many of you make the customer pay every time and leave it up to them to submit the invoice for reimbursement? Or do any of you make the customer pay and then submit the invoices for them?
I bought my business about 3 years ago. Worked for the company for a couple years before that. My price is $69 for 1 repair, $85 for 2 and $100 for 3. Never go above $100. These prices include tax. I only provide mobile service.
The previous owner set these prices, and people generally seem happy to pay them. He always accepted the insurance rates and so do I. Obviously most insurance companies do not pay this much. But this seems a little unfair. I will do one repair for a cash paying customer at $69, and then go fix 3 chips on one windshield for some with Geico and get paid $60. Plus we have to call Geico, get the claim set up, and then I have to submit the invoice online, wait to get paid, etc. It's a lot more work for less money. Obviously there is value to the customer not having to pay anything. They will always call.
I was thinking of making everyone pay me directly, and then submitting their invoices for them for reimbursement. Has anyone had luck with this? I'm sure there would be some sort of backlash, and I would lose some customers. Just wanted to see what other people were doing. Thanks!
I bought my business about 3 years ago. Worked for the company for a couple years before that. My price is $69 for 1 repair, $85 for 2 and $100 for 3. Never go above $100. These prices include tax. I only provide mobile service.
The previous owner set these prices, and people generally seem happy to pay them. He always accepted the insurance rates and so do I. Obviously most insurance companies do not pay this much. But this seems a little unfair. I will do one repair for a cash paying customer at $69, and then go fix 3 chips on one windshield for some with Geico and get paid $60. Plus we have to call Geico, get the claim set up, and then I have to submit the invoice online, wait to get paid, etc. It's a lot more work for less money. Obviously there is value to the customer not having to pay anything. They will always call.
I was thinking of making everyone pay me directly, and then submitting their invoices for them for reimbursement. Has anyone had luck with this? I'm sure there would be some sort of backlash, and I would lose some customers. Just wanted to see what other people were doing. Thanks!