Venting Insurance Billing/Calling in an order
Posted: September 9th, 2018, 6:34 am
Why do some of the insurance companies only pay for the first chip. I have only been open only one week and love it but I have had some that have 6 chips on windshield and Insurance only wants to pay for 1. I have been doing all the chips for my customers but am a bit annoyed it slows me down when I have a line of customers waiting which always seems to be the case. I am still making great money ,but for me being I work alone, its about the service time six chips take much longer than one being I have only 3 bridges and one of which I don't use. Should I have 6 bridges just in case? Also I have to use speaker phone when calling in a job to make sure they don't send my customer to someone else. I have nipped that one in the bud by using speaker phone. Last night my last customer was told to go to Safelite and make an appointment I immediately ask the person on the phone why are you steering my customer away from me I am ready to do repair as we speak. She said she thought I was a Honda dealership even though the customer drove a Nissan. I did end up getting the customer but he never said he was at a Honda dealership and he was a bit annoyed by them. Over all the process seems ok but be aware depending on what csr you get on the phone the process can take 5 minutes or for some 15-30 minutes. I have been out of the business for 5 years and it seems a bit slower than it should be now. Also if they tell you waiting on authorization just do the repair by the time I get home it is usually on my email with the dispatch number. I am using the tent model along with Free Repairs with approved insurance, which has it drawbacks mentioned above, but being I have only been open one week the amount of business has been huge. I do have cash sales and debit sales as well and do sell benefits of WSR to all who stop, but don't see how one can run a tent location like me with out doing massive amounts of insurance work. Insurance is a headache at the tent and at home when I do the bookkeeping but out of my first 60 plus windshields this week they accounted for about 45 so I need to continue doing them. Any tips on billing and or speeding up the process would be helpful. I have heard some charge for the extra chips to the customer. We were thinking of only doing 3 then they can file again with another glass shop for the rest or come back I am checking into the legality of that now.