Different training and products?

[tonk]

Hi Gang,

This is probably the wrong place to ask this seeing it's Delta Kits, but I'm looking into WR and would like different opinions. I've been unemployed since August and it looks like finding a job is not the answer. I used to have my own carpet cleaning business, but a leg injury took me away from that. However, now I'm certain that I can make WR work seeing that I live in "car heaven", Los Angeles.

Since I've looked into this I've seen three main players pop up: Delta Kits, Glass Mechanix, and The Crack Doctor. They all say they have the best training and the best products. It makes more sense to me to train in San Diego with The Crack Doctor, but what are the feelings of those of you who have dealt with all three, and what makes your favorite better than the others?

I want the best training and I want to use the best products. I appreciate your comments.

Thanks!

[Kgobin]

Tonk, I hope that all is well with you. We are very happy to have you on the forum. There is a wealth of information on the forum so I am confident that you will learn a lot by reading the posts and interacting with other members on the forum. Once again welcome to the Windshield Repair Forum an if you have any questions please do not hesitate to PM me, email me, or you can call into Delta Kits.

[Chips be-gone]

tonk

the "Crack Doctor" is not really a main player to all the forums out there. GT is a main player, and I am not sure if there is a lot using GM either.
I think if you spend the time reading this forum and the other one by GT you will see what is really out there and what they can do for you.

Good reading

[tonk]

I thank you for responding, and I don't want to put anyone in an awkward position, but I really don't know what products are the best, nor do I know what is the best training.

So, let's go with training.

To me, it's like learning how to drive a car. If I have to pass a "State test" then it doesn't matter who trained me... at least to some extent... but I have to pass the "State test".

They can all "train" me to pass the test, but is there a difference with products, equipment, and technique?

What makes Delta different from the rest... other than a "sales pitch"?

And, please... if you work for Delta, as most of the people on here do, then let me know the difference. Like I said... I want the best training and the best products. I already have the sales and marketing skills. I just want to represent myself with the best training and products.

What certifications are needed that stand out?


Delta's at the top of my list so far, but I'd like to know about product and equipment? Is there a difference?

Thanks,
Tom

[Frank EU]

Tom,
Before I am going to proceed with some of the answers to your (good) questions, I have one question for you: where are you located at?

I will not get caught in any repair system related advice, that is all too personal. My answers will be general, not mentioning any system name, my first advice is to keep it simple. You do not need so called high tech stuff, no gauges, meters, pumps or flashing LED lights, after all your repair system is not a Christmass Tree. Don’t get trapped into a slick sales pitch or ‘special discount’ either. I am pretty sure that you will be able to get a discount everywhere, it is just a matter of communications...ask for it.

At the end of the day it is going to be your decision, but if I were you, I would go for a system where you are getting not just a proper training, but also a money back guarantee >just in case you find out that this opportunity is no good for you. You should also be looking at the level of support once you have invested your money, how about the opening hours of the supplier, and how can they be reached when you really need them? I for example, am working seven days per week, can your supplier be reached on sunday when you are having a problem? All very important issues, believe me, to close the sale is the easiest part, do not rush into this, take your time. Not to be negative, but in most cases, once you’re in, and that is very easy, you cannot get out (because most will not refund you properly -or not at all) and you have to drop the system on ebay at a much lower price. Watch your steps. Some suppliers are just here in the business to move boxes. Be good, this is a very nice opportunity, the choice is yours.

[tonk]

Thanks, Frank...

But don't be shy! If you stand behind Delta, then please say so.

I'm all about product and service. You folks know more than I do... that's why I'm asking.

I have a feeling that Delta is a top-notch company. I'm just trying to find out what problems come with others?

I'm in Los Angeles, so The Crack Doctor is in San Diego and would be the closest as far as training goes. However, if Delta is better, then I'll travel if I have to.

Thanks, again...

Tom

[Chips be-gone]

Tonk

It is really hard to talk about other names being it we would plug another name to hard there is a chance it may be edited or deleted being this is a DELTA site... I like the Glass Technology system and you may want to go to their site and ask the same Q's and way your odds.

Personally Brent at Delta is a good salesman and can sell anything showing you they are the best out there, while there are others that do the same thing just differently. It is just on how you like to do your repair.

Please check GT out or call them to see what they have to offer also.

Again, Crack Doctor is not really on the top of the user list with most of us... Do not go with convenience being that they are close to you..

You have DELTA in OR and Glass Technology in Col.. They both have top notch training.

[Clearview]

Tonk,

Those who think that The Crack Doctor is not a player in windshield repair training have never attended one of our training academies in San Diego. They also have not read ARGG magazine advising we were one of the 1st in the nation to be certified using ROLAGS - Repair of Laminated Auto Glass Standard. We are also one of the NWRA - National Windshield Repair Associations Assessment Management Team members who can actually certify uncertified repair technicians by assessing their ability and giving them a written exam that they must pass.

Yes, we are considerbly new when it comes to some of the older schools who teaches windshield repair with there old techniques. I will say this for those who are not aquainted with our training, we teach you more than anyone out there today ,bar none.... We have been doing windshield repair for over 11 years now and have been a member of the BBB for almost the same amount of time without any complaints and many recommendations and referrals.

There are many good repair people doing very good repairs but there are more who do sub-standards repairs that hurt our industry. We have a motto at The Crack Doctor... "Were not here to lower the standard of windshield repair, were here to raise it!
Thank you and we wish you all well.

Gene
The Crack Doctor

[Frank EU]

Thank you Gene (ClearView) for telling us what's been missing in your member profile so far. Now we know more as we have learned today that you are involved with The Crack Doctor. That's just fine, no problem, but why replying only to 'defend' the business name? It does matter indeed to put things in the right order when you feel that information is misleading or not true, but why not filling out your profile here on the board in the first place? Just a thought.

[Brent Deines]

I thank you for responding, and I don't want to put anyone in an awkward position, but I really don't know what products are the best, nor do I know what is the best training.

So, let's go with training.

To me, it's like learning how to drive a car. If I have to pass a "State test" then it doesn't matter who trained me... at least to some extent... but I have to pass the "State test".

They can all "train" me to pass the test, but is there a difference with products, equipment, and technique?

What makes Delta different from the rest... other than a "sales pitch"?

And, please... if you work for Delta, as most of the people on here do, then let me know the difference. Like I said... I want the best training and the best products. I already have the sales and marketing skills. I just want to represent myself with the best training and products.

What certifications are needed that stand out?


Delta's at the top of my list so far, but I'd like to know about product and equipment? Is there a difference?

Thanks,
Tom

Tom,

If you go to some of our competitor's forums you will see that many of the threads are about their products, and the intent is obviously to promote their products, but we did not create this forum to sell products. Therefore I try to be as silent as possible whenever questions like yours are brought up, in hopes that I am setting an example to others, especially our competitors who also frequent this forum. It's very difficult for me to point out the features and benefits of our products without offending other forum members who have different ideas about what makes the best windshield repair system. I would not feel right about doing that unless I also allowed our competitors to do the same, which I am not willing to do as that will only result in arguments that can go on forever. For instance, Adam from Glass Technology is no doubt itching to jump in here and tell you all about their products and training, but knows that I will not allow that. Therefore it would not be fair for me to promote Delta Kits products here either. I'm afraid if you want to hear from us what sets us apart from the competition, you will need to contact us directly. I sent you an e-mail inviting you to contact us for more information, and I'm sure our competitors will also be happy to answer any of your questions about their products.

All forum members are welcome to post what system they prefer, but when they start getting into specifics is when we begin to have problems. If someone uses brand X and has bought into a sales pitch that I know is not true, how can I allow it be be posted on our website? The answer is that I cannot. I either have to delete the post or argue with them publicly, which is not fair to them as I will always have the last word. Either way I end up looking like the bad guy, and if I do nothing I end up moderating a website full of what I believe to be misinformation. That is why I try to steer away from these conversations. I know that does not help newcomers like yourself much, but that is the only way I know how to explain it. The other problem, and this is a big one, is that competitors often do not identify themselves as such, then promote their products under false pretenses. I can ban them, but they can and do rejoin under different names over and over again. In fact, one person who responded to your post has been banned under a different name, and probably doesn't think I know who he is. It's all a silly game that most members have no idea gets played behind the scenes. I have a great deal of respect for competitors and other members who are honest and follow the forum guidelines, and try to be as fair as possible to them.

Now to clear up a bit of a misconception. Most of the people here do not work for Delta Kits; Korey and I are typically the only Delta Kits employees who post on a regular basis. In fact, contrary to popular belief, most of the members of this forum are not Delta Kits customers. Frank EU buys from a variety of different suppliers, and I think he did a very good job of giving you advice that will help you buy a windshield repair system without promoting one system over another.

I do think that most forum members would agree that you should get your training from whoever you buy your repair system from. There are very significant difference in repair systems, and therefore in the techniques that work best with each system. You can get training from other repair technicians that use the same equipment that you do, but you never know if they are following factory recommendations or not. There is a benefit however to having a technician train you, and that is that there is no way a classroom setting can ever simulate everything you will run into in the field. If you can get training from your supplier and then go out with a technician, so much the better.

Do your homework and you will find a system that works well for you. Good luck with whatever system you choose.