Brent Deines wrote:The Delta Kits warranty for our headlight restoration service is a 3 Year Customer Satisfaction Warranty. If the customer is not happy with our headlight restoration service for any reason Delta Kits will provide the restoration service again free of charge. We have not been offering our headlight restoration service for 3 years yet, but we have done a substantial amount of research and testing in various different climates that gives us the confidence to offer this warranty to our service customers. To date not a one single customer has been dissatisfied with our headlight restoration service.
The Delta Kits warranty for our headlight restoration chemicals is a 1 Year Product Performance Warranty. If the product is used within one year of the purchase date and fails to perform to our customer's satisfaction, the product will be replaced free of charge. Again, we have done extensive testing that has given us the confidence to offer this product warranty. To date we have not had a single warranty claim on our headlight restoration chemicals.
Unfortunately we cannot warranty our customer's work as we have no way to control the preparation prior to the application of the UV coating and no way to ensure the proper application of the product. It is the same with our windshield repair products. We offer a lifetime warranty on our service and a 1-2 year shelf life warranty on our resins depending on packaging options, but we cannot warranty the technician's work because the success or failure of the job is partially determined by the skill of the technician and and the quality of the equipment being used to apply the product.
Although we are very comfortable with our 3 year headlight restoration service warranty and frankly expect our average customers to get far more life than that out of the coating we apply to protect the lens, there are several variables that you should take into consideration when offering a warranty on your headlight restoration service.
1. Your own experience. What is your customer satisfaction experience?
2. Your local climate. Sunlight, heat, gravel, salt and chemicals on the road, wind, pollution, etc. These are all things that affect the original coating and aftermarket coatings.
3. Customer's driving habits. Does your average customer drive 10,000 miles a year or do they drive 100,000 miles a year?
4. Customer's vehicle maintenance habits. Car wash or hand wash? How often? Garaged or outside, etc.
Thanks Brent...that's just what I needed to know.