A.C.T. Answers ?\'s On Ins. Co.

[brad333]

the thing about act that i wont to know is it true the ins. company sends the customer the check then in return the customer has to mail it to act then the you get your part. this is what i have heard but dont know if its true

[maxryde]

brad333, That is only true if you don't have the offer of acceptance agreement with State farm signed and provide them with proof of insurance. So state farm is the only ins co doing that, being as they intend to do away with paying for repair's in the near future we really don't care about "their policy". We are providing a quality product to logistics company's, auto dealers, etc, etc, etc, as well as the public of which State farm provides coverage to about 30% on a national basis. We are currently making it known to all of our previous customers that are State farm policy holders of this change as well as any new customers that their provider is the only one making this change at this time and that if they wish to enjoy that coverage in the future that they might want to consider a look at changing their carrier. We don't expect to influence State Farm's decision making but we owe it to our customers to inform them as to the change. State Farm isn't going tp do it other than to give them the print out of the coverage they normally recieve when reuping with the coverage wording changed a little bit. They probably won't notice untill they need a repair!! There are alot of good insurance co's out there, State farm just isn't one of them. In My Opinion!! Scott

Oh and Adam is a GOOD CSR, I look forward to hearing a few different folks on the other end of the line when we call in a claim and he is one who gets the job done correctly all the time! Thanks Adam :eusa_clap

[Adam]

Sorry Maxryde... but State Farm isn't the only one...There are some small, off to the side, insurance companies that will only pay the customer. One I remember is Fred Loya ins...it is a somewhat small carrier in Texas...but these make up a VERY small %

[maxryde]

Oooppps, I stand corrected and by the way did I mention that ACT has some really good CSR'S and that some times you get rookies on the horn LIKE ADAM That are really trying but........... Just messin with Ya Adam..... Oh and I agree there are other small Ins Co.s that don't waive either but so few it isn't an issue. Scott

[Jeremiahswindshieldrepair]

If you are going to put all the effort in to call in the job and all that, you might as well use Glasscomp for under $3 per invoice. What you save by using a method like $7.95 form ACT and $3 from GC is if you do not EDI (electronicly) submit your invoices many companies charge you a $7 fee for paper invoicing. State Farm, Allstate and many others do this. Also you don't have to pay for a $2000-$3000 EDI program and monthly fees and per transaction fees, all of which you have to pay if you are going to skip using another company and do it yourself.

As far as I can tell there is really no diff from what ACT does for $7.95 and what Glasscomp does for $3. If I am wrong please correct me

[GlassStarz]

Glass comp basicly sends the bill.
Act bills and does extensive follow-up if a bill hasnt been paid they find out why, one is your billing agent the other a way to submit bills. You found out the hard way what its like dealing with big buisness and all the expense doing follow up etc. One can get so hung up trying to reinvent WR that they dont get any actual work done. My feeling is for a small fee I can spend all my time looking for more work and never spend any dealing with insurance weasels and thier mutant network offspring. Having someone like ACT is like having a office and all the stuff that goes with it but not having any of the cost. I know a guy who spends 2 hrs a day doing follow-up and billing sounds like a waste of time to me and certainly worth a couple bucks a repair to avoid it office overhead is constant. The fees to ACT are per repair you only pay if you do a repair.

[Willem]

Sorry guys, but what is act? is it only in the USA ? Will it eventually get to South Africa?

[Adam]

Sorry for this late post guys...I'll try to answer these in order
First...Clarity Glass...Amex/Nsite usually take about 45 days...dont ask why I guess they...how should i put it...Pay VERY close attention to detial. most carriers will usually pay within 20-25 days...your 90 days for NSite shouldn't be too big a deal, they arn't too much of your business... I' sure

second...Maxryde...we do have some rookies...the best thing to do is ... give it time...they will learn...as for myself, I've been on board the A.C.T. team since Oct of 2002 so if some one answeres and says, "Hello this is Adam, how can i help you"...you're in good hands lol

third..

fourth ... I would like to say "thank you" to our loyal GlassStarz...everyone...let give him a nice standing ovation for realizing just what we do...and voicing it in suce a wonderful way!!! "thank you" :eusa_clap :eusa_clap :eusa_clap

fith and finally...as for now we are in the USA only, but who knows if there is a market....in a few years....we may ...dare I say it...RULE.......... THE WORLD!!! MMMWWWWAAAAHHHAAAHHAAAAHHAAAA.....but i doubt it....I know Canada, or atleast the carriers I have delt with in canada, doesn't waive deduct.'s for WSR ...but if they do in South Africa...who knows.....maybe some time

[Rikker]

According to info. I recieved " ACT is currently paying an average of $50.00 per claim after the $14.95 processing fee." How is this possible when avg. repair is $49.00. (49.00-15.00=34.00). Also, does ACT collect sales tax from various networks for me? Does anyone know how this works? Someone should write an ebook about ACT and signing with networks. They would be rich and wouldn't have to leave the house. Thanks for letting me sound off, I feel better now.

[GlassStarz]

Since many companies pay as much as $75 for the first break and $15 for additional combined with many customers have 2 or more breaks I easily average $50 per claim with ACT.