Canadians, unite !

[repare-brise]

There's more chance that BC will kleave Canada before Quebec, and if a province leaves they will need new laws in that province, my work will be done for the rest of the country.

It's the people from Labrador that will be happy if Quebec leaves, New Brunswick is close enough, plus no offence meant to Torontonians, but who would want to be closer to Toronto, I see no advantage in that! And befroe I get hog towners on my back I lived there so I know of what I speak.

Toab, $20 repairs in themselves are not bad for the industry, as long as they are well done and not used as bait(I know of a glass shop that does $20 repairs, but contrary to most glass shops they actualy do repairs, they have a ratio of repair that is close to 50%). If I had a shop space (Canadian Tire) that brought me 20 repairs a day $20 isn't a problem. Ypu must be able to sell your value added service of mobile, plus I don't see the local Chevy dealer bringing there cars to CTC for a chip repair!

At Your Service

[toab]

I am making the assumption that chips start at $20 and that crack repair if offered will be significantly higher. If this is not the case than my bizz may be toast from the get go. We need respect in this industry. My mobile and shop rates for chips was going to be$40-$50 retail /$30-$40 wholesale.Cracks were to be $55-$75 retail and $45-$65 wholsale with discuonts for multiple repairs and regular wholesale customers.Am I out of line here? cdn $ of course. Maybe I should start a thread to gage what some of the other techs are charging if they will share this info'.Cdn' and U.S. shouldn't be that different.

[mrchip]

hey toab...don't worry what someone else charges.. you have to charge
what you need to charge to stay in business there is no way in the
world they can corner all the marketand do all the repairs.
second it is a fixed location and people come to them
you are mobile and go to them ITS WORTH MORE!!!! any customer
with half a brain should"t expect someone to travel for the same price
if you don"t charge a fair price (which you already listed) why bother
going into business??? you"ll fall by the wayside

[repare-brise]

Mr chip is correct, mobile is worth more. We charge $40 fleet(5 or more repairs per visit) $45 dealer, and $ 60 retail for chips under 2 inches, additional chips on the same WS are $15 for the first and $10 for each additional. For cracks fleet and daelers start at $60 (under 6 inches) and go to $140 (full width crack), for retal it's $75 -160, again depending on length. For scratch repair minimum price is $90 fleet and dealer $120 retail, this is for 1 hours work, if the repair takes longer(very rare) we charge $20 for each additional slice of 15 mins. Headlight restoration is $40 fleet and $50 retail.

Just because someone else charges less doesn't oblige you to do the same, price wars are a slippery slope. One example I can give is the local PDR guys, they are now down to $20 a dent, and loosing respect fron the dealers. There is one guy that kept his price at $40 per dent, but he is better than the others in terms of professionalism, being on time, uniform, vehicule ect. His work is no better, just his presentation and attention to detail. When the others dropped to $30 he lost some customers, but soon gained them back (price isn't everthing), and when the others dropped to $20, it didn't touch him at all. Also in my area WS replacement shops do chip repairs for free(not billed to insurance, but free), some dealers briefly switched over, but came back when they noticed that free repairs were often not worth the price(poor result, or bait and replace).

All this to say keep your price in line with your level of service and professionalism, not your competition, the cheap guys will lowball themselves out of work.

At Your Service

[mrchip]

EXCELLENT YVONNE!!!!!! you really have your act together:eusa_clap

[repare-brise]

Mr Chip

Thanks but Yvonne is my aunt, My name is Yvan

At Your Service

[mrchip]

:icon_redf :icon_redf Sorryyyyyyy yvan

[toab]

Yvon..whats this full width crack work that you are talking about. Can you actually effectively stabilize and offer any kind of warranty and customer satisfaction on a crack repair that long. I'm guesstimating that you are talking about cracks upwards of 36 or more inches long!!

[toab]

Oh and do you charge tax differently to dealers/fleets than retail Yvan? I am just trying to make sure I am professional and not rip any customers off thats all.

[repare-brise]

Toab, first thing, yes everyone pays taxes(unless you are on a reserve, but you must provide proof that you were there other than your invoice, go to the variety store and buy a candy bar, and keep the reciept with your invoice).

Yes effectivly we do cracks from 1 pillar to the other(there are various opinions on this but I maintain that the original glass is the best, and a repair well done is as strong as the surrounding glass), and offer a lifetime warrenty. Before you do so you must have confidence in your techniques, confidence in your resins, and know how to read the glass. Allow me explain the last statement, if the break was caused by a rock chip, the glass remains solid, has no moisture, and no dammage to the PVB, go ahead and repair. On the otherhand, if there is no dicernable starting point, you suspect moisture, the PVB is showing signs of dirt, or looks white or cloudy around the crack, suggest a replacement. There are other considerations as well. How old is the car(too old means possibly unstable)? Is it the original WS(logo on glass, owners word, if the glass has already been replaced the the saftey issue is mute, best to suggest a replacement, but first educate the consumer as to proper replacement proceedures, SDAT ect)? What type of WS washing fluid does the consumer use(Rainx(yellow), or Motormaster teflon(purple) will affect the bond, again a repalcement is in order)? How old is the crack(if too old it will be vary apparent once repaired, replace)?.

That said if all seems favorable, repair. If you are unsure of your techniques or resins, give the customer a very good price(cover your costs, and a little profit), explain your reservations, and follow up with the customer.

At Your Service