Invoice Problems?

[Layne]

My last few submissions through edirectglass to Lynx apparently have stalled. After completing the invoices per edirect instructions and clicking on submit, the Lynx website posting indicates that a successful invoice has not been received. I have not received any rejection notices.

Attempts to contact edirect results in being placed on hold for an eternity with frequent messages indicating that I am first in line. This occurred on Friday and again Saturday. I faxed Lynx with copies of the submissions with no response from them (Friday). I have also emailed Lynx today hoping for a response.

Are any of you experiencing a problem? Or is it just me?

Layne

[vinyl-4ever]

log into edirect and go to invoices then click on find invoice. Make sure that it is not yellow. If it is yellow it was probally rejected for wrong vin or something like that. If you move your cursor over the end of the yellow invoice it will tell you what the problen is, fix the problem and re-submit it.I hope that helps.

[mrchip]

well said...layne if you went to lynx they might cancel out the edirect invoice and charge you 7.50.....just do what vinl says and check mon night

[Layne]

Thanks for your comments.

I have logged in to the site and the invoice is not yellow. I suppose that indicates that there is no error...maybe something else is amiss. Hopefully I can get the answers today from edirect and Lynx.

[edirectglass]

Greetings everyone;

Remember to submit the invoice to the network not the printer. If you choose to submit the invoice to the printer, it will not electronically be delivered to the network (Lynx, Safelite, Harmon, etc.)

In this case, you would have never seen a reject because the invoices in question where not submitted properly.

Please keep this in mind too; any invoices submitted over weekends or holidays to the networks are not processed by the networks until the next business day.

If you have any questions about network electronic billing with eDirectGlass, please feel free to contact us at 480.993.0915.

Thank you for your patronage.

Regards,
Gary Hart
CEO & President
eDirectGlass