This ever happen to you?

[jayjacque]

I was going thru the inventory at a particular lot and just happen to notice a couple new hits on a windshield I believe I had previously repaired. I thought, "What the hey!?" Like did my repairs come out looking that bad? Or did the pits come apart or what? Anyway to make a long story short, 2 or 3 months ago I had done one repair on this particular vehicle, and now there were 2 brand new dings on it (I closely examined). This particular dealership had short-changed me for other work I had done, so there was no way I was going to fix this again for free or write it up trying to get them to pay me for new breaks. Freaky situation, but just goes to show it can happen.

[ghost rider]

I was going thru the inventory at a particular lot and just happen to notice a couple new hits on a windshield I believe I had previously repaired. I thought, "What the hey!?" Like did my repairs come out looking that bad? Or did the pits come apart or what? Anyway to make a long story short, 2 or 3 months ago I had done one repair on this particular vehicle, and now there were 2 brand new dings on it (I closely examined). This particular dealership had short-changed me for other work I had done, so there was no way I was going to fix this again for free or write it up trying to get them to pay me for new breaks. Freaky situation, but just goes to show it can happen.

JJ,
Yes it does happen. Thats why I look at every car every week. You should explain your "short-changed" situation a little better, but, I'm going to be blunt here, what the hell are you thinking? If you leave those chips unrepaired they will probably think it was a poor repair by you and ask for a refund or find someone else to do their lot. If I left cars unrepaired on purpose for my dealers they would replace me in a heartbeat. they want to know what is damaged on their cars and they want it fixed before a customer sees it. I think you need to work on your sales attitude, sorry, but it sounds like you are afraid of these guys. My dealers are my freinds, they want me to do their work and they expect to pay for it and I would never let them short-change me. I can't think of one that would even try.

[rdesnoyers]

The two main reasons for this are: the car was parked to close to a HWY or busy street or it

[GlassStarz]

You do realize that they actually drive the cars right? with 20+ yrs in the car sales buisness I can tell you a good manager takes a different one home every night gives him an idea of whats wrong and keeps the inventory fresh. You go to sales and training meetings you take a car off the lot When you go to a auction you take inventory not you own car. the list goes on guy stiffs you you pick it up on the next bill.

[GlasWeldTech]

I am with GlassStarz on this one. Happens all the time here. It is NOT unusual for a stealership to SPOT someone in a car for the weekend along with free gas to help them sell a unit.

[jayjacque]

Yeah I knew that was the case about a manager or salesman or even customer taking the car out and getting new damage.

For ghostrider:
I agree with you in principle on any other lot but this one. It's just one of those real pissy sales managers who has already given me the shaft about something else. I know what he's like, good chance he'd accuse me of double billing. So this one is better left alone.

[ghost rider]

Yeah I knew that was the case about a manager or salesman or even customer taking the car out and getting new damage.

For ghostrider:
I agree with you in principle on any other lot but this one. It's just one of those real pissy sales managers who has already given me the shaft about something else. I know what he's like, good chance he'd accuse me of double billing. So this one is better left alone.

you're a good man for taking it JJ. I tend to walk away from those clowns, they usually don't last long anyway, I'll take my chances of getting back in when he's gone. Don't let these guys burn you out.

[jayjacque]

Thanks Ghost rider. That makes me feel better. Probably in 4-6 months he'll be gone. As it is now, I'm not going out of my way to service them.

[harrellbenjamin]

whats the old saying?? "Penny wise and pound foolish" ?

[screenman]

I have been reading this post with interest. This is the way I would handle it, for the sake of about 20 minutes of my time I would just do those repairs and not charge, I would make sure in future I am smarter and sharper that the sales guy and get it back 10 fold. I would say some sale techniques need sharpening up, also make sure you control the customer not the other way around. Let them think they have the upper hand when they do not. Some bullies respond well to being bullied it gets their respect.