Hello To All Fellow WSR Techs

[Brent Deines]

Wow I am defiNately glad I post that reply. I wouldn't had ever known. I have spoke to them on the phone and have been told business is great so on so forth. Thanks for the info. I like all the perks like the website, online claim filing, accounts recievable , inventory tracker, and the mobile edition for my blackberry. They even have a mobile merchant machine/program as well. So all those things really attracted me. I have looked at ACT but have to be honest I'm lost and don't understand the way that they explain it with the "repair" program vs. "Gold" then all the extra add ons they offer. Brent maybe you or korey can help me decide which program best would fit me and my company.
Thanks again guys for your help.

It can be quite confusing. eDirectGlass does have a lot of add-ons, but they also come with a price tag, so very few windshield repair technicians use anything but the basics. ACT sometimes confuses me as well with all their programs. I would be happy to talk to you about your business model and give you my recommendation and point out the pros and cons as I see them. I'm about to leave for the afternoon, but give me a call tomorrow at your convenience and we can chat a bit.

[Brent Deines]

Brent. Nope, my original submission was through safelite "on line". Basically the problem was that the VIN on the dispatch did not match the one on the vehicle. I think that it is critical that a vehicle VIN be correct. Apparently the vehicle VIN sent to safelite by the insurance agency contained a "typo". We made a telephone call using the toll free number on the insurance card in an attempt to correct this and we were assured that it had been done. When I submitted the original invoice to safelite the invoice was rejectad because of the "mis-match". Messages exchanged recently still has not resolved the issue.

As an afterthought, this is the first dispatch that I have had from safelite in almost a year...and only because the customer specified my shop (repeat customer). I somehow conclude that I am not a shop in good standing with them since the big change.

That can be a pain alright. I think you will be able to get it worked out, but it may require some patience and persistence. Most windshield repair technicians that I hear from say they don't get many dispatches from Safelite these days, or Lynx either for that matter.