OPEN LETTER TO NWRA PRESIDENT

[Frank EU]

Welcome Ragbear09! Let's hope that this first day here at the forum is not also your last day after reading the topic. Go to http://www.nwraassociation.org/ to view the NWRA website. How are you doing in the WSR business?

[Kgobin]

Ragbear09, I hope that all is well with you in Vancouver. We are very happy to have you on the forum and like Frank EU said hopefully your first post isn't your last post. There is a wealth of information on the forum so I am confident that you will learn a lot by reading the posts on the forum. Once again welcome to the Windshield Repair Forum an if you have any questions please do not hesitate to PM me, email me, or you can call into Delta Kits.

[WillSDQ]

Brent, I am saying this with all respect, however, you are making a huge mistake banning Mike Boyle. Members here may not respect the man, but you must respect the rank. He is the president of an organization that is charged with the furtherance of our industry.

I can afford any repair system I choose, including Glassweld. However, I am going with Delta. Why? That is a good question. As I have studied this board and soaked up all the information offered, I believe most of the Techs here who say that training and support are the important factors when it comes to this business. Not the particular system you choose. With that said, I must tell you that the main reason I have chosen to go with your company is you. I must tell you that the fact you allow so many non-Delta Techs to voice their opinions on this board told me you have no fear. It tells me that you truly believe at the end of the day, your kit will prove to be the best. I have researched every other company involved in this business and you are truly unique. I am a pretty average guy. So I know any other person that is interested in this field will come across this board and be overwhelmed, as was I, by the multitude of kits and systems available. In the end, it is your uniqueness and open mindedness that will convince a new customer to purchase your kit.

I too saw the Glassweld video on their site. I did not sway me a bit. Right away I understood that Glassweld was attacking you because they are scared of you. So they must rely on slick marketing to beat you. That too told me something. It told me that Delta was the beach mark all others were trying to overcome. I beg you to continue your openness with this board. Don't ruin your reputation just because a few here are acting like school kids and not professionals.

If Mr. Boyle truly wants to help us all in this industry, then allow him to do so. We can all hold him to task. If he is not here, we can not do so. If Mr. Boyle wants to come to this board and act a jackass, then he is exposed. “Keep your friends close. But keep your enemies closer.” Censorship has never been healthy for any conduit of communication. NEVER. Please, trust us to see what is valid progress and and what is “my dad is better than you dad” BS.

[windshieldwiz]

WILLSDQ........I think you make a lot of good points.

[Brent Deines]

Brent, I am saying this with all respect, however, you are making a huge mistake banning Mike Boyle. Members here may not respect the man, but you must respect the rank. He is the president of an organization that is charged with the furtherance of our industry.

I can afford any repair system I choose, including Glassweld. However, I am going with Delta. Why? That is a good question. As I have studied this board and soaked up all the information offered, I believe most of the Techs here who say that training and support are the important factors when it comes to this business. Not the particular system you choose. With that said, I must tell you that the main reason I have chosen to go with your company is you. I must tell you that the fact you allow so many non-Delta Techs to voice their opinions on this board told me you have no fear. It tells me that you truly believe at the end of the day, your kit will prove to be the best. I have researched every other company involved in this business and you are truly unique. I am a pretty average guy. So I know any other person that is interested in this field will come across this board and be overwhelmed, as was I, by the multitude of kits and systems available. In the end, it is your uniqueness and open mindedness that will convince a new customer to purchase your kit.

I too saw the Glassweld video on their site. I did not sway me a bit. Right away I understood that Glassweld was attacking you because they are scared of you. So they must rely on slick marketing to beat you. That too told me something. It told me that Delta was the beach mark all others were trying to overcome. I beg you to continue your openness with this board. Don't ruin your reputation just because a few here are acting like school kids and not professionals.

If Mr. Boyle truly wants to help us all in this industry, then allow him to do so. We can all hold him to task. If he is not here, we can not do so. If Mr. Boyle wants to come to this board and act a jackass, then he is exposed. “Keep your friends close. But keep your enemies closer.” Censorship has never been healthy for any conduit of communication. NEVER. Please, trust us to see what is valid progress and and what is “my dad is better than you dad” BS.

WILLSDQ,

Thank you for your well spoken input. I understand your point, and in fact I felt very much the way you do in the beginning and tried to do exactly as you suggested, however you do not see or hear what goes on behind the scenes. If you did I think you would fully understand and agree with my decision. The vast majority of forum members that have called and/or e-mailed me about this issue support my decision, and it is my duty to support the majority of the members. Someone will always be unhappy with my decisions, but that goes with the territory I'm afraid.

[WillSDQ]

Brent and others concerned. I am not unhappy with the fact that Mr. Boyle has been banned. Frankly, I do not know him and could care less if he is banned or not. I was concerned about the board and its openness. Nothing more. Mr. Boyle just happened to be subject of a much greater debate about truth and openness of this board. Truly, one has nothing to do with the other. You are correct, I know nothing of the behind the scenes antics and I know even less about this business as I am still brand new. However, I am not new to life and to business itself. I truly mean it when I say your approach to this industry is unique and refreshing. When you compare apples to apples, it is clear you are the only one to stand behind your product the whole 9 yards. Price, support, money back guaranty and this board. Others try to copy it, but IMO no one has equaled you so far. Someone else said that comparing kits is the same as guys telling you what truck to buy! It comes down to what each individual likes to use. I would like to learn from say a Brian at SGT and equally from a say Glassweld Tech or many others here on this board. Not screenman though, he is a hamper of crabs! jajajaja. Just kidding.

I think everyone here, no matter which kit they are using, respects you. So I want it to be very clear to you, Blind Squirrel and any others who are interested. My concern was for the board. Not this one man. He was just the catalyst that cause this debate. If I have offended anyone, I am sorry. Will I am.

[SeeClearly]

All:

Unfortunately, I have been off the forum for a few weeks due to my busy schedule. In playing catch-up on my readings and am saddened to read this entry on this subject. I hate to say this, but my first interpretation while reading through this segment reminded me of a bunch of little kiddies bickering back and forth where someone did not get their way. Regardless of people's personal opinions, there seems to be alot of emotions attached to the discussions. Let me remind you very clearly, this is business...and we are all in it. I have said it for years, check your feelings at the door when you walk into the building. There is no place in business for emotions it only complicates your decisions. We are all in business, and if you look at it closely, we are all in a business segment where each and every one of us is a competitor to one another. Fortunately though, we all seem to be good people who value the advice and knowledge that is shared amoungst each other so we move beyond the threats. We should not let our emotions get the best of us in any situation where we can come together as a whole, to make it better for each and every one of us.

Regards.

[jasonsresin]

wow, i just watched that video from glasweld mentioned here. what a scam. although i dont use delta, i use glass one, i can see very plainly that all you needed to do with the delta injector was use more cycles. that repair looked like doo-doo, yes i admit. but once they put up his spaceship looking injector and he did his vacuum cycle, HE left the repair looking like doo-doo with his kit he was promoting. his vacuum demonstration didn't show us his product could do a good repair, it showed on this particlular repair, you needed more than 3 cycles with the delta kit to get it done. omg, thats horrible. inexplicable. i know at my car dealers, i'll set up a few repairs and i'll cycle them a good 8-10 times. forget the directions, out here in the field you get the repairs done. i hope people arent swayed by that video. nice theory though, but holes in it. if a car has four wheels its good enough. you dont need to push them any fancier than the engine does already.

[sneakers]

I have been lurking this forum for three years. I appreciate all the information it has provided me and my company. But I have to say that this whole catfight between Brent and Mike is beyond unprofessional.

We need tougher skins in the repair industry. First it is the installation companies that are trying to do us in, then the insurance networks, then certain suppliers stealing whatever technology from whomever. And we wonder why repair rates are stagnant in the US; we wonder why our repair rates are way behind repair rates in other 'industrial' countries.

We are all in the perfect industry for the current recession. New car purchases have disappeared, while used car purchases have maintained their profitability. Sustainable businesses are in vogue. Now is the time to make some cash boys. Delta had a great year last year as did GlasWeld, but evidently not good enough. Brent will not let Mike on his forum and Mike gets pissed when Brent refuses to take part in the governance of the NWRA. Mike creates a visually superior ad with questionable business statements and the world ends.

Personally I piggy back off both companies. Their successes are mine. Delta is training incredible numbers of techs. Boyle is traveling all over the world preaching repair and restoration. Keep spreading the word gentlemen and help me market my business. Saves me money and makes me money.

Also, with all due respect Brent, by declining Boyle’s invite to take Wade’s seat (which was actually very professional of Mike besides any ulterior motives) you missed an opportunity to keep your competitor close. I think you made a mistake and let the business get personal. We all need to watch the Godfather this weekend and renew the implementation of its gospel.

BTW, despite its negative aspects, Boyle’s aggressive character will do the NWRA good. That board has enough strong personalities on it to keep Boyle focused. Plus I trust the kid, Patrick, who does all the administrative work. He’s a pretty good egg.

[windshieldwiz]

I am trying to think this thru (and I realize I am not on TV... ) If I am in the windshield repair business and I am offered a position on the NWRA board.......and I decline it (could never imagine doing that) is that not the same as saying I do not recommend wsr tech to join the NWRA? This is rather confusing for a major player in the wsr business to have no desire to accept a position on NWRA...I feel it would be very beneficial for dk owners to have a dk rep on the board! Whewwwww.