Im very frustrate with this.....

[windshield]

Im very frustrate with this:Im a winshield repair professional for about 15 years,on those days many people came to my store to only see the crack on the windshield,yes that is only to see and they ask me when i can fix it.I can tell that 95% of those people never come again.Also they ask me what day i can repair theirs windhields via telephone but those persons never repair.Im very frustate because i never have this mistake for a long time until now.Im the only one who repair windshields in my area.Please if someone out there have this mistake for bad times or whatever please let me know,because i really feell very sad.

[Frank EU]

Where are you located at? Are you still confident that you're the only supplier in your area, and what makes you so sure about that?
Anyway, it is frustrating indeed. We have experienced something similar with our 800 toll free service number (in both the UK as well as in The Netherlands), too many calls during the silly hours, too many jokers calling for anything but windshield repairs (ordering pizza's, girls for fun etc.). After some time it stopped but man, it is frustrating. You should not see this as your personal (or business) mistake, it just happens.
Not sure how I can possibly help other than just telling this little story and wishing you all the best. Be good.

[GLASSTIME]

Hey Bud,

We too experiance this same thing even after years of being in business. Todays consumer(s) are very cautious on spending their hard earned money. Why? Economy!
Now since we have added WSR to our service lineup we have experianced a vast amount of skeptical people due to when we tell them it could be FREE with qualifying Insurance. Why? Honestly "Nothing is FREE" these days, Heck people don't even "Barter" with one another anymore!
Ok! So 1. Economically Restraints 2. Skeptisism

I want to give you a few ideas you may could consider.
Usually a prospected customer isn't going to call on you, come see you if they don't need something. When you need a new pair of shoes, you go to the store and "Shop"
WSR prospects are the same. They "Shop"

When they "Shop" you, Give them a reason to do business with, a reason to come or call back. Maybe you could offer them a percentage discount or In our case we always give out a coupon card
That entitles every one a "FREE Aquapel Treatment" when they return.
Another trick is if you don't have "Caller ID" try this,
As soon as you answer , do your introduction and immediately follow up with "In case we get disconnected, may I get your phone #"
Almost always you'll get it! That's your key to there door. Now you need to follow up with. Them and remember when following up always remind them of that perk you'll give them just for using your services.


I could go on and would be more than happy to give you some more pointers. I deal and have delt with these breeds for years and a lot of these strategies WORK!
PM or Email me if need be.

Hope this somewhat helps. I wish you the very best! Please don't give up, I am confident you will succeed!!!

[windshield]

Thanks you for this great tips.

[GlassStarz]

Salesmanship will bring them in after awhile you get in a going through the motions attitude and you cant close go back to basics
I had a sales manager years ago tell me this story as a learning tool
Couple walks into a store looking for a refrigerator the guy there knows his prices are the best so when the customers come in he looks up and tells them to look around and pick what they want and feel free to shop other places because his prices are the best.
A couple hours later the couple comes back tells him that they just wanted to thank him but they had bought elsewhere he asks why and they answer "The one we bought has a light that comes on when you open the door"
The moral is sometimes you forget to sell or explain the simple things that you take for granted

[quietman]

It's too easy to say no on the phone or I'll call you back. Eye to eye contact is the key, it's easier to overcome objections.