Scratch removal

[candyman]

I have the Delta kits scratch removal powder & sanding wheel. A lady used a broken dinner plate to scrape ice off her 2007 Honda Cevic. She thought only diamonds could cut glass and that is the reason for using the broken plates to scrape the ice. She broke her scraper and that was her next best idea. The WS has about 15 scrapes ranging from 8" to 20 " in length. I followed the directions on my kit and I barely made a difference after 15 minutes on 2 of the smaller scratches. These scratches are surface & not deep and I just knew I should be able to get them out. I was wrong. I could still see the scratch, although it felt smooth. MY QUESTION ! Can pit resin be used on these scratches. My thinking is this. If a pit/chip can be sealed and look good why not a very shallow scratch. I've had success with a few chips and could barely find it when I finished. I need advice from you pro's.

Candyman
Delta Trained & Certified
N.W.R.A. Certified

[Glasseye]

Any improvement in the look of the scratches, using pitfill, would only be temporary. The action of the wipers would soon dislodge the pitfill and you would be back to square one. Lesson to be learnt for the customer there is glazed ceramic can be extremely hard, in fact, in engineering they use ceramic cutting tools in certain types of metal machining.

[sunshine wr]

15 minute glass scratch removal ain't gonna happen.

[Frank EU]

sunshine wr: I do NOT agree.
We DO remove scratches and most under 15 minutes, depending depth and length -and without distortion. (not with the product mentioned in the initial post)

[t4k]

sunshine wr: I do NOT agree.
We DO remove scratches and most under 15 minutes, depending depth and length -and without distortion. (not with the product mentioned in the initial post)

I remember this topic from before....it's a product you can't discuss or tell anyone about.

[Frank EU]

Oh come on! You know that I am not here to promote or push any product. And it has been made clear what we are using. If you want to know more, please feel free to shoot out an email or PM -via this board. I just will never debate anything with sales persons involved in other boards here on this one, no games, no politics, no bull. Wanna know more? That's fine, contact me if you like.

[Brent Deines]

Regardless of the tools and compounds used to remove scratches you will have problems if the proper technique is not used. Admittedly our instructions for scratch removal are minimal, so I would suggest that you give me a call and give it another shot. Some suppliers require training just to use their scratch removal equipment. If we did that I am confident candyman's results would have been much better, but the fact that the wheel and compound together cost less than $100 discourages anyone from spending the money to be properly trained. I think I can give you a few tips over the telephone that will make a huge difference.

A few months ago several of my employees who had no experience with scratch removal tried to remove a scratch in one employee's windshield. The scratch was about 24" long and after 20 minutes of working on it they had not had any success and solicited my assistance. I found that they had been using an under powered tool and not putting nearly enough pressure on the tool to get it to work properly, so I grabbed a more powerful tool, our Makita polisher or a DeWalt drill I think, and worked on a small section at a time rather than trying to remove the entire scratch all at once. The results were immediately apparent, so I allowed them to finish up the scratch, which turned out very well.

I think timetoshine and other forum members will attest to the fact that the buffing wheel and polishing compound works very well on light scratches if you are using it properly, although for the 15 scratches you described 15 minutes may not be enough time to expect complete removal. Using the buffing wheel and polishing compound you might spend that long on a single 20" scratch.

I don't recall what FrankEU uses but I also don't recall every saying it could not be mentioned on this forum. Frankly the most impressive system for scratch removal I have ever seen is the AutoStock machine that Novus sells, but the price scares most technicians away and you can easily damage the windshield if you don't know what you are doing. The IPS system is one of the most popular and if properly trained it also works well. Many suppliers use that system or a knock off. Still, with a little patience I find the buffing wheel and compound to work as well as anything for light narrow scratches once you master the proper technique, and most of the glass shops I visit are still using this tool and compound as well. That's not to say you cannot remove scratches with the other systems, but taking the time to learn how to use them properly is important regardless of the system you choose.

As for using pit resin to fill scratches, I agree with glasseye, it's a temporary fix at best.

[GLASSTIME]

Well, I have been waiting for this topic to arise!

Candyman, Here is my suggestions to you. I would call Brent!
I have recently removed a scratch to Tempered Glass with the Delta Kits Wheel & Compound, Yes Tempered!

Laminate is much softer than Tempered as we all know. However I have even removed multiple scratches from laminate using the same Delta System.

Let me say that it wasnt a Quick repair, It took me well over 2 or so hours to remove a single scratch about 22" long on the Tempered Glass.
It took me about 4 Hours or so to remove several scratches on a 76' Corvettte!

All of which turned out very impressive!

I would really like you to see the before and after photos of the scratch I posted awhile back following this post!

If you have any questions please call Brent or Korey or PM me!

[Brent Deines]

You have more patience than I do Chad. I really have a hard time devoting more than an hour to a scratch repair job, which is why I never got into the commercial end of it, which is where the real money is. Even if I was patient enough to spend several hours on a car my experience has been that most people around here are not willing to spend over $100 for scratch removal. If it gets over $100 they just turn it over to their insurance and pay the deductible, or they decide they can live with the scratch. Commercial glass scratch repair is different because some windows are very expensive, as is the labor to install them. If you have a $1000 window it's worth spending $100 or more to remove a scratch.

[Frank EU]

Brent: We have been using the AutoStock system (Novus).
We found it too bulky and complicated to be dealing with. But with that being said, it is fair to say that we had both the rougher and finer units.
And as many will know: each unit comes with a bucket, cables and hoses. The transportation of all their stuff took too much energy and time, it was just too much hassle. It is a very expensive system and certainly not the best available, also, it wasn't all that quick and the two-step process took too much time and effort. The rougher works very fast, in fact it works so fast that it is likely to end up with distortion.
This system still has its place in the market, but....... we have scrapped it (we didn't even bother selling it).
Our current system is a one-step system, the original system (like you mentioned previoudly in your post , not the copy-cat thing).
We have been using it for some 12 years. My promotion has to end here, sorry guys.