I don't understand SGC?

[candyman]

I finally got my profile corrected with SGC & Lynx: It has taken me all week to make corrections and fax data back to them. I have one question for Brent or Korey. What body is the Delta Kits school training certified through. They keep asking me that question. As many technicians that you have trained and working, common sense is that they would know that information. They did accept my NWRA certification. I hope I get some calls after this. I was informed by another source that two of the replacement shops here added WSR recently at the advice of the network. Since they are in the system and has a working relationship with the networks they will continue to get the calls first. They have each started advertizing heavy promoting mobile Repair & replacement. Their fee is about 1/3 higher than Safelite or Glass Master, which is locatd about 40 miles away. I got my first yellow page advertizement today. They listed me under windshield repair. Iam the only one under that title. The other WS shops & mobile WSR are listed under Automobile Glass. I am not sure if I just wasted my money or its a blessing in disguise. The other yellow page books are due out this month. I'll see what they have me under. The lady told me at the company If I had paid extra I could have been listed under Detailing, and Auto glass. That was something the salesman forgot to mention during his 20 plus phone calls to sell me an ad. No wonder he said I would be first under the windshield repair. Have a safe day

[Brent Deines]

Although the written portion of the Delta Kits certification is based on ROLAGS, there are currently no organizational "bodies" that recognize certifications issued by windshield repair suppliers. The NWRC was very close to offering a recognition program for companies like Delta Kits that provide ROLAGS training, but since the NGA shut down their auto glass division that project has been tabled, for now anyway. I would like to think the NWRA will someday see the value in a similar recognition program, but there are a lot of obstacles to get past before that becomes a reality I'm afraid. Therefore it comes as no surprise that insurance companies and networks do not currently recognize equipment supplier training and certification programs.

It's frustrating to me that a network will recognize a certification that does not include any sort of practical training on the equipment that will be used by the technician, but will not recognize a training program that includes hands on practical training as well as ROLAGS based education. I do however understand that it would be very difficult for them to determine which training programs are legitimate and which ones are not, which is the same problem facing the NWRA.

That's my long winded way of saying that the value of your Delta Kits certification is currently limited to the skill and knowledge that you gained from attending the training class. I also think we do a pretty good job of preparing you for the NWRA certification, but frankly it's the hands on training that I feel is the most important.

As for getting referrals, I would not expect much if any to come your way, but depending on your area you may get a few or even quite a few. My personal experience in recent years has been much like most of the other members of the windshield repair forum. We get referrals from Harmon on a regular basis, but very few from Lynx or Safelite.

[candyman]

I updated my profile a few weeks ago for SGC & LYNX Services. They finally allowed me to include NWRA Certification & Deltakits. I got my first call yesterday for a repair from LYNX Services after almost a year. I faxed the copies back to the company and Hopefully I did all the paperwork correctly. The owner stated they gave him 3 options and his choice was repair only. He stated he had been ripped off several times by replacement companies. The owner was traveling South and I was the closest repair within 150 miles. He detoured and came to my city just off the interstate. His insurance company was Allstate of NJ. No deductable: He was completely satisfied with the repair. He stated he had stopped at a lexus delear for an oil change in NJ and was charged over $500. He said he would not be taking his 2008 lexus back to a dealer for an oil change. Now I will wait to see how soon they deposit the payment. I used the form Korey posted to ensure I had all the correct information from the driver & signature of owner.

[D2D]

OK, it happened, a previous customer called into their ins co and said they wanted my service and was told it would not be authorized "because they have an exclusive contract with Safelite".

I'm sending formal notice of my contract cancellation today.

[Frank EU]

I am so sorry to learn that this has happened to you.
Why not sending them a letter, in which you tell them, in a firm but fair fashion, how you feel about this all-wrong situation?
And that you will seek help in order to set this straight if they don't reply in a timely and satisfying manner.

[GlassStarz]

In the US its against the law to demand insurance work be done by a particular shop and they know it. What your customer was told is that since you are not a preferred shop they will not guarantee your work you have to prep the customer for this because the average guy will take it as a requirement when its not. I did one today where the guy had a letter from Geico stating the Law and listing thier preferred shops in the area but it was pretty clear he could fix it anywhere

[D2D]

The process of becoming a cash and credit card business is amazingly simple and straightforward.

I sell "Preventive Maintenance" rock chip repairs that any rational clear thinking car owner can appreciate and gladly pay for.

Also, it's easier to sell. "if you're not 100% satisfied with the finished repair, you owe me nothing"

[GlassStarz]

If you dont at least have the option of doing Insurance Claims you will miss repairs plain and simple it is the easy close for the customer that tells you he cant afford it you will lose potential sales without it of course we like cash but sometimes you have to use the insurance close

[mrchip]

Candyman keep us posted on the yellow pages ad....I took one out 3 yrs ago after moving down to NC becuase it was such a good deal...under repair only with 1 other guy..it was a waste of money and if I did 6 repairs it was a lot..mostly calls for replacement and house glass..couldn't wait for it too run out..hope you have better success....have'nt got a call from lynx in a year..only harmon sparsely...

[GlassStarz]

I do see humor in the Network threads stuff like send em a letter always gives me a chuckle. They are a BIG company they do buisness a certain way and if you want to work with their customers then you have to do as they say Duh And lets get this right if the customer wants to use his insurance they are their customers not yours. They are allowing you to sub the work and get paid join the real world and instead of complaining about the evil beast learn to tame it and in doing so make $$$ the network is evil threads are useless spend your time finding ways to make money.