Opinions please: I have seen several competitors doing this

[Frank EU]

Well Roo, in my opinion you have made the best possible decision.
It is, in my opinion, NEVER okay to split the bill.
It can not only lead to legal problems (for example in terms of liability and your warranty), but it will also lead to many probable questions (from both the insurer and customer) ie: too much trouble. Go for cash in situations like this.

[candyman]

Roo: I've had SGC send me out on two breaks lately. One the break was the size of a baseball with six rings. The other was a chip, that had spread half the lenth of the WS. I am not good at making repairs for long cracks. I don't even like the short crack if more than 3". I get one part filled, then a space, appears, then the end is filled. Sometimes its perfect, while others seem to take forever. I've drilled and have had the crack run to it, and sometimes it would simply jump the break, before I could create a bullseye, or start running before I could drill into the glass. I'll do more practice sessions. Several of the clients prefer to pay rather than file a claim, even when they are covered. If I don't like the repair, I don't charge and recommend repalcement. I don't think the insurance companies are entirely at fault on some of these calls. I've had customers call and tell me one thing and when I get there its something else. I try to probe as much as possible when I get a call and I do weed out the majority on the phone. If I get a service call by a network, I call the driver as soon as they hang up, to probe them myself. I didn't always do that. I wasn't aware of the 3 chip fee, that I read about on this post for a long crack. I understood that if we accept the job, we were paid the flat 50-plus fee for the first repair regardless of what it was. and an addtional fee if there were more than one break or crack. I got 6 to 10 pages of information from the networks when I signed up, but nothing covering what I read on here. I send more people to a replacement shop than I actually repair, because the damage was too big or in the DVA that was not reported by the driver. One guy said his damage was in the center of the windshield. It was actually in the center of his DVA. Most of my repairs todate have been paid by the driver and very few insurance claims for WSR.

[GlassStarz]

Rolags covers some of the standard repair techniques and limits You chose to take referals you have to deal with being sent out on a wild goose chase one in awhile> They do not qualify the damage. They are just some smuck at a phone most of the phone rep are not someone who has even a little undestanding of what we do just going down a check list and on a time limit they are expected to handle so many calls in a shift so they send you out you time and gas is really of no concern to them. I pass on the referals and only do the ones I find and sell. Lots of people deal with them and make a good living off the referals to each there own I guess

[wingrider]

One the break was the size of a baseball with six rings. The other was a chip, that had spread half the lenth of the WS. I am not good at making repairs for long cracks. I don't even like the short crack if more than 3". I get one part filled, then a space, appears, then the end is filled. Sometimes its perfect, while others seem to take forever. I've drilled and have had the crack run to it, and sometimes it would simply jump the break, before I could create a bullseye, or start running before I could drill into the glass. I send more people to a replacement shop than I actually repair, because the damage was too big or in the DVA that was not reported by the driver. One guy said his damage was in the center of the windshield. It was actually in the center of his DVA.

I'm not sure if I'm using the quote feature properly but have a question or two on this reply. 1) What would six rings be? 2) I would think we would all like to become experts at long crack repairs, why shy away from them? If they take longer, charge more! If complicated, let the customer know what the results could be? 3) It would "jump the break"? I think I know what you're refering to but is it really possible if done correctly? Please explain this, I may be way off base 4) DVA? Drivers View Area?

[wingrider]

I have a few questions about this post that I sure would like the answers too:
1) What would six rings be?
2) I would think we would all like to become experts at long crack repairs, why shy away from them? If they take longer, charge more! If complicated, let the customer know what the results could be?
3) It would "jump the break"? I think I know what you're refering to but is it really possible if done correctly? Please explain this, I may be way off base
4) DVA? Drivers View Area?
Thanks!

[TGD]

I think someone just highjacked roo's post. Lol
Everything has it's way of coming out to the light, imagine if you charged extra $$ to the customer, for a repair that the insurance is covering, then a few days later the customer contacts the insurance and tells them that the break was spreading because the repair did not hold up. Now the customer wants his money back. The insurance networks would drop you instantly. Doesn't pay to try to haggle a few bucks, you can lose more in the long run.

[candyman]

This is in response to the last few post. A. Six ring. This is a break that is large, that has a break that look like rings in a circle. There may be only a few or several rings. To make the repair I would need to drill in the center of each side of the ring to fill. The rings do not always connect the entire length of the circle. This is not practical, due to the time and amount of resin that would be needed if large. Also it was bigger than recommend by NWRA.
B. Long Crack, between 6 to 14 inches. Takes skill, time and resin. Insurance companies may not pay for this sise.
C. I have seen a crack on a warm WS jump the drill hole, while attempting to get it to stop at the hole. I have drilled 1 inch back from the end of the crack to take the pressure off and just a head of the crack about 1/32 inch to stop the spread.
D. DVA or DPVA: Drivers Primary Viewing Area; This is the area above the steering wheel that is in the drivers view.
Normally an area about 8 x 11 inches. This is information you need to know. I have two manuals that I obtained for the certification requirements that you use as a guide. Frank EU, SGT and others on here, have far more experience than I do. I learn all the time. The more I think I know, the less I know. Doing and past experience sharpen my skills. I learn a lot from this forum, and try the recommendations. When I have an urgent question, I have delta kits support within seconds.
I hope this answered your questions. Have a good day.

[wingrider]

Candyman,
Thanks for the answers to my questions, I appreciate them. Roo, sorry if I "highjacked" your post, I had a couple of questions in one of the posts, I thought it would be OK to ask them right away. This is the first forum that I have posted on, I'll try to watch what I post.

[Roo]

No worries.

[abcinabq]

Most of the insurance companies I have dealt with do not want repairs made to windshields when the damage exceeds the length of a dollar bill or roughly 6". Also, on many of the insurance referrals I receive, the agreement states that you accept the amount they are offering for the repair. I'm not sure how the networks or the insurance companies would feel if they were aware that the technician was charging more than what was agreed to.

That's not true. The insurance network wants you to accept the price they quote, and they will not be responsible for any additional costs to fix that windshield. Deduct the amount insurance pays from your service charge and tell the client what the out of pocket difference will be. It's usually so minimal they are happy to pay the difference.