Insurance referral "rotation"

[Roo]

Say you have a repeat customer. They call the insurance company first when they get new damage. The insurance company ask's if they have a shop in mind and they say your companies name. Do you think the networks count this as a referral from them and drop you to the bottom of the rotation again? My guess is yes it does. I guess I need to start telling my customers to be sure and call me first and we can call the insurance company when I get there.

[Eco Steam]

When it comes to the Networks, they operate on their terms, whether it be a rotation or whatever. I can say this though, there are days that I will get 3 to 7 calls back-to-back, then there are weeks that I only get 3 or so repairs. So, unpredictable....thats the networks nickname, "Unpredictable".

I remember when I 1st started in 2006 with the networks, 99% of my Ins jobs coming in were Allstate, then the next year it was a mix of Allstate and State Farm, and 2009 & 2010 have been mostly Statefarm.

The only time I get a call from another carrier, it's when the Customer was referred there either by me or a previous Customer told them about me and so on...

I get maybe 4 or 5 calls a month from SGC (not counting the referrals), and they're asking if I will go out to an area thats usually 100+ miles away, one way!

Or they will ask me for a Replacement and thats usually only on Sundays, why? well because NOBODY else is open on Sundays.....but I don't do Replacements anymore....so they're usually screwed.

So, the networks are a joke, so I sit back and laugh ...and deal with the BS...

ATX
JustJay

[ghost rider]

Another problem is that repair only is in the same rotation with replacement so if you are on top of the list and someone calls in for a replacement, they will go past your name to get to a replacement co. and you get passed down to the bottom of the list again. Luck of the draw. The Alliance network contacted me about 8 or 9 years ago to join their network because they had soooooo many referrals to send to me. After no referrals and many calls to find out why, I finally talked to someone who probably said something he wasn't supposed to, He said " We don't refer work to repair only companies". Gee thanks for asking me to sign up. Now that Belron/Safelite bought them maybe it will change? It can't get any worse.

[APWR1]

been set up with lynx for a month now with 0 referrals.Does it help to offer Allstate lower pricing?Or am I just low on the referral list because I am a new business?I have got 2 Gerber referrals last week and 2 HSG on the same day this week and thats it in 30 days.

[kennycrane]

I never get referrals from Lynx, been approved for almost a year. once in a while harmon will call. But any insurance work that I get thru any of them I hustle up myself. I figure that is just the way it is going to be