Okay so I've been away from the forum (and work) for a while!! Dec 1 my home of seven years was sold and I Hate Moving. I finally got back to actual financial persuit,(work) this last couple of weeks and the other day I had a lady call in to check her INS coverage(her idea).
While I listened, the person she was talking to told her if she was unhappy with the work I did she would have to pay for it herself!!!!! This was after she told them she wanted me to do the repair. They wanted to send her to their "preferred provider" Her words. I was shocked at the boldness of the agent but very happy with the way she handled them, And a little surprised at the fact she "wanted me to do the repair". I know I am my own worst critic but the experience made me feel great. Any way I'm jealous of you folks goin to texas If what they say is true you better bring extra resin Jeff!! ("everythings bigger in texas") have a good time and don't forget to make a couple $ while your there!!! Scott:~)
Steering
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desertstars
It is quite obvious what happened here, maxryde.
There is no such thing as s******g.
It is a figment of your imagination and you are suffering under some psychotic form of delusion caused by strange drugs designed to distort your sense of reality and to further confuse common business sense as well as the obvious.
Previous to my informing the S******E n*****k that I needed them about as much as a crowbar needs a booster shot of polio vaccine or a mummy deserves a change of bandages, I reluctantly played THEIR game.
When I finally had by fill and wrote and informed them that I thought they were as good for me as a rampaging case of herpes and included myelf outside of the parameter of their two-faced, lying grasp, they had the unmitigated gall to claim they initiated that divorce.
My original letter predating their's is proof enough they are liars.
I am drooling at the chops just waiting for the first time they try to malign me with one of my customers.
I will sue them for slander faster than my hair is falling out.
There is no such thing as s******g.
It is a figment of your imagination and you are suffering under some psychotic form of delusion caused by strange drugs designed to distort your sense of reality and to further confuse common business sense as well as the obvious.
Previous to my informing the S******E n*****k that I needed them about as much as a crowbar needs a booster shot of polio vaccine or a mummy deserves a change of bandages, I reluctantly played THEIR game.
When I finally had by fill and wrote and informed them that I thought they were as good for me as a rampaging case of herpes and included myelf outside of the parameter of their two-faced, lying grasp, they had the unmitigated gall to claim they initiated that divorce.
My original letter predating their's is proof enough they are liars.
I am drooling at the chops just waiting for the first time they try to malign me with one of my customers.
I will sue them for slander faster than my hair is falling out.
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GlassStarz
- Senior Member
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- Location: Southern California
I had this happen the other day I simply asked the persons name while the customer listened in then explained that steering is ileagal in my state and did he want to continue steering my customer now that I had a name to give the state ins people he said no and apoligized to the customer. If you word it right the customer is on your side in this
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Coitster
- Senior Member
- Posts: 796
- Joined: August 24th, 2003, 12:00 pm
- Enter the middle number please (3): 5
- Location: San Jose California
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StarQuest
This is really funny you guys brought this situation up. 
The other day I received a call from a customer that's been waiting over a week for her windshield to be repaired through a network authorization. Not sure if I should mention the network by name but it was through State Farm. When I called the network even with customer approval they wouldn't give me the job or new dispatch #. They said I had to get the insured on 3 way conference to approve. Oh did that piss me off
I was on the road and didn't have 3 way available communications on my cell service and told them it was their responsibility to provide that service for a new dispatch approval and satisfy the customers wishes. Needless to say they kept me on hold for 20 minutes with no results. I then called the customer back later that day and told her I couldn't get approval but to call me back if nobody showed up within 24 hours. Well she did call me back today and still hasn't had anybody show up. Any suggestions?
Should I just take the Desertstars approach do the the job and bill them direct at $15-$20 more with a written signed letter of customer acceptance or deal with the network again?
The other day I received a call from a customer that's been waiting over a week for her windshield to be repaired through a network authorization. Not sure if I should mention the network by name but it was through State Farm. When I called the network even with customer approval they wouldn't give me the job or new dispatch #. They said I had to get the insured on 3 way conference to approve. Oh did that piss me off
I was on the road and didn't have 3 way available communications on my cell service and told them it was their responsibility to provide that service for a new dispatch approval and satisfy the customers wishes. Needless to say they kept me on hold for 20 minutes with no results. I then called the customer back later that day and told her I couldn't get approval but to call me back if nobody showed up within 24 hours. Well she did call me back today and still hasn't had anybody show up. Any suggestions? Should I just take the Desertstars approach do the the job and bill them direct at $15-$20 more with a written signed letter of customer acceptance or deal with the network again?
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desertstars
english cousins
Doggon it. Damn it anyways.
If you BELONG to a network you are contractually obligated to follow their rules and their pricing structure!
In any case, a repair initiation will either reguire a call from the insured or a call from you with the insured whether billing direct or using those middleman pimps.
If you allow the insured to call without monitoring, they WILL be steered and that steering is only a question of degree.
If you allow that, losing the job is your fault.
That degree is determined by WHICH major network you are dealing with.
One of them is a mortal sin and one a venial sin at this stage of the game.
But, they are BOTH owned by windshield manufacturers and it is only a matter of time before the latter is equally as bad and equally as detrimental to our autonomy and our business.
I've said it before and I say it again and I hope never to repeat it.
I have NOTHING against networks per se. I have EVERYTHING against networks owned by our competitors.
In fact, I find the very concept as ludicrous as allowing a fox to guard my hen house.
Get some guts, people.
Bill direct and fight for your money. If enough people do that, we can break the back of this present network system and force the insurance companies to deal through objective networks that aren't owned by our competitors and who will distribute work equally and honestly.
Those same competitors who have a copy of EVERY customer that you have invoiced through their network since day one.
Insurance companies don't really care about repair to replacement ratios.
They simply raise our rates.
Have you seen their latest trend?
Starting to jack up their rates if someone has a "free' repair and counting same as an "incident"?
How stupid are we?
If you BELONG to a network you are contractually obligated to follow their rules and their pricing structure!
In any case, a repair initiation will either reguire a call from the insured or a call from you with the insured whether billing direct or using those middleman pimps.
If you allow the insured to call without monitoring, they WILL be steered and that steering is only a question of degree.
If you allow that, losing the job is your fault.
That degree is determined by WHICH major network you are dealing with.
One of them is a mortal sin and one a venial sin at this stage of the game.
But, they are BOTH owned by windshield manufacturers and it is only a matter of time before the latter is equally as bad and equally as detrimental to our autonomy and our business.
I've said it before and I say it again and I hope never to repeat it.
I have NOTHING against networks per se. I have EVERYTHING against networks owned by our competitors.
In fact, I find the very concept as ludicrous as allowing a fox to guard my hen house.
Get some guts, people.
Bill direct and fight for your money. If enough people do that, we can break the back of this present network system and force the insurance companies to deal through objective networks that aren't owned by our competitors and who will distribute work equally and honestly.
Those same competitors who have a copy of EVERY customer that you have invoiced through their network since day one.
Insurance companies don't really care about repair to replacement ratios.
They simply raise our rates.
Have you seen their latest trend?
Starting to jack up their rates if someone has a "free' repair and counting same as an "incident"?
How stupid are we?
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