Who is your biggest customer?

Post your windshield repair tips, questions, advice! Note there is a sub-forum specifically for business development questions.
Glass_Like_New
Junior Member
Posts: 11
Joined: October 7th, 2014, 3:48 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Who is your biggest customer?

Post by Glass_Like_New » October 13th, 2014, 7:57 am

I'm thinking about getting into this field. Where is most of the business? Is it the retail customers who call you? Is it the rental car fleets you service? Used car dealers?

I'm trying to learn as much as possible about what I'm getting into. I would really appreciate comments from members who have walked the walk.

screenman
Senior Member
Posts: 3147
Joined: February 25th, 2004, 1:44 pm
Enter the middle number please (3): 5
Location: uk Lincolnshire
Has thanked: 57 times
Been thanked: 115 times

Re: Who is your biggest customer?

Post by screenman » October 13th, 2014, 9:36 pm

Truck and coach companies, I am sure though other area's will differ. I have no desire nor time to service the retail customer, unless they come to me, which many do.
These users thanked the author screenman for the post:
AZoneAutoGlass (December 22nd, 2014, 5:31 pm)
Rating: 25%

clearquest
Member
Posts: 267
Joined: April 14th, 2010, 3:17 pm
Enter the middle number please (3): 3
Has thanked: 1 time
Been thanked: 23 times

Re: Who is your biggest customer?

Post by clearquest » October 14th, 2014, 5:22 am

Nearly 100% of my work is for ordinary retail customers. Of my total, nearly 70% use insurance coverage. I have weeded out cute rate fleet and dealer work over the years.
These users thanked the author clearquest for the post:
AZoneAutoGlass (December 22nd, 2014, 5:30 pm)
Rating: 25%

Glass_Like_New
Junior Member
Posts: 11
Joined: October 7th, 2014, 3:48 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Who is your biggest customer?

Post by Glass_Like_New » October 14th, 2014, 6:36 am

Thanks Screenman and Clearquest.

@Screenman - Do you do most of your work on fleets over the weekend?

@Clearquest - Is there enough retail work to solely base the business on it?

screenman
Senior Member
Posts: 3147
Joined: February 25th, 2004, 1:44 pm
Enter the middle number please (3): 5
Location: uk Lincolnshire
Has thanked: 57 times
Been thanked: 115 times

Re: Who is your biggest customer?

Post by screenman » October 14th, 2014, 8:34 am

I used to do weekends, I seldom do now though. I do not do fleet or trade cheap, average tools in hand works out at about $150 per hour.

I also feel that the insurance market is not here to stay, were are losing it by the week over here.
These users thanked the author screenman for the post:
AZoneAutoGlass (December 22nd, 2014, 5:31 pm)
Rating: 25%

Glass_Like_New
Junior Member
Posts: 11
Joined: October 7th, 2014, 3:48 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Who is your biggest customer?

Post by Glass_Like_New » October 14th, 2014, 8:44 am

Where is the insurance market going instead? To big companies?

screenman
Senior Member
Posts: 3147
Joined: February 25th, 2004, 1:44 pm
Enter the middle number please (3): 5
Location: uk Lincolnshire
Has thanked: 57 times
Been thanked: 115 times

Re: Who is your biggest customer?

Post by screenman » October 14th, 2014, 10:17 am

Yes, also some insurers are starting to introduce large excess payments. I have not bothered billing an insurer for 7 years.

Glass_Like_New
Junior Member
Posts: 11
Joined: October 7th, 2014, 3:48 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Who is your biggest customer?

Post by Glass_Like_New » October 14th, 2014, 1:05 pm

Not trying to be argumentative. But would you say that all things considered, there's still place for new technicians to start WSR business? With all the big players in the market.

I'm just trying to get a feel for the market before I jump in.

clearquest
Member
Posts: 267
Joined: April 14th, 2010, 3:17 pm
Enter the middle number please (3): 3
Has thanked: 1 time
Been thanked: 23 times

Re: Who is your biggest customer?

Post by clearquest » October 14th, 2014, 4:37 pm

I average 6 regular retail customers a day. 3 or 4 typically use their insurance coverage.

screenman
Senior Member
Posts: 3147
Joined: February 25th, 2004, 1:44 pm
Enter the middle number please (3): 5
Location: uk Lincolnshire
Has thanked: 57 times
Been thanked: 115 times

Re: Who is your biggest customer?

Post by screenman » October 14th, 2014, 10:05 pm

There is always a market for a hard working guy in this business, as it is one with so many avenues to go down. I would say the people who do the best are those that can move quickly and efficiently and change to suit every type of customer.

Post Reply

Who is online

Users browsing this forum: No registered users and 9 guests