Disclaimer or Waiver

Post your windshield repair tips, questions, advice! Note there is a sub-forum specifically for business development questions.
shawn2369
Junior Member
Posts: 22
Joined: April 22nd, 2015, 7:10 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Disclaimer or Waiver

Post by shawn2369 » April 22nd, 2015, 7:38 pm

Hi, I am new. I just started out in the busines becuase I live in a small town and there is no services such as this in the area. One thing I am wondering about is what do you do when fixing a chip and it splits? I know you can not fully predict this? Do you eat the cost of a windshield for the customer? So far nothing has happened and I have been warning my customers a crack could happen. Does anyone get their customers to sign a waiver or disclaimer?

Kgobin
Moderator
Posts: 1101
Joined: June 5th, 2008, 11:03 am
Enter the middle number please (3): 3
Location: Champaign, IL
Has thanked: 2 times
Been thanked: 36 times
Contact:

Re: Disclaimer or Waiver

Post by Kgobin » April 23rd, 2015, 7:09 am

shawn2369 wrote:Does anyone get their customers to sign a waiver or disclaimer?
We verbally explain the windshield repair process, the benefits of windshield repair, and we set the expectation. Afterwards, we ask the customer to sign-off that they have been instructed as to the expectations; warranties and disclaimers involved with windshield repair and understand the policies regarding these matters. Signing below indicates that you have read and agree to the terms set herein.

I have emailed a copy of it to you.
Korey Gobin
Delta Kits, Inc.
Image

shawn2369
Junior Member
Posts: 22
Joined: April 22nd, 2015, 7:10 pm
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Disclaimer or Waiver

Post by shawn2369 » April 23rd, 2015, 8:56 pm

I wanted to say thank you for that. I think I can modify that information to suit what I am looking for.

User avatar
benswindshieldrepair
Member
Posts: 178
Joined: March 19th, 2011, 8:01 pm
Enter the middle number please (3): 3
Location: Flathead Lake, Montana
Has thanked: 16 times
Been thanked: 36 times

Re: Disclaimer or Waiver

Post by benswindshieldrepair » May 6th, 2015, 11:47 pm

When you repair a chip, you are preventing it from spreading. Thus, you are attempting to fix and ALREADY broken windshield. If it can be fixed, then great, if not, it's still broken. As a repair/replacement shop, I tell my customers that the cost of repair will be applied to a replacement if the chip spreads after repair. When I was repair-only, I offered a full refund of the cost of repair ONLY. I would never pay for a replacement on a repair I made on an already broke windshield. My invoice disclaimer (the one that has been circulated widely here on DK) detailed this very clearly, and I was also very sure to explain this to every customer. I've had a few crack out, but I've never had a dissatisfied customer because of the expectations I clearly communicated to them.
These users thanked the author benswindshieldrepair for the post:
tarynrhunter (October 17th, 2017, 3:04 pm)
Rating: 25%

candyman
Senior Member
Posts: 742
Joined: June 16th, 2009, 11:28 pm
Enter the middle number please (3): 3
Location: NC
Has thanked: 10 times
Been thanked: 34 times
Contact:

Re: Disclaimer or Waiver

Post by candyman » May 7th, 2015, 4:08 am

I have all repair customers sign a disclaimer. I only refund what I charged to do the repair if that break fails. I have had customers get additional breaks and have the WS replaced. They request a refund. It pays to verify with the person that does the replacement where the break was. I have discovered some people are not as honest as I thought.
Image

candyman
Senior Member
Posts: 742
Joined: June 16th, 2009, 11:28 pm
Enter the middle number please (3): 3
Location: NC
Has thanked: 10 times
Been thanked: 34 times
Contact:

Re: Disclaimer or Waiver

Post by candyman » May 7th, 2015, 4:09 am

I have all repair customers sign a disclaimer. I only refund what I charged to do the repair if that break fails. I have had customers get additional breaks and have the WS replaced. They request a refund. It pays to verify with the person that does the replacement where the break was. I have discovered some people are not as honest as I thought.
Image

ExpressWR
Junior Member
Posts: 8
Joined: May 4th, 2015, 11:39 am
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Disclaimer or Waiver

Post by ExpressWR » May 7th, 2015, 6:49 am

Hey Korey, do you think you could send me a copy of that disclaimer as well?

Please and thanks!

Kgobin
Moderator
Posts: 1101
Joined: June 5th, 2008, 11:03 am
Enter the middle number please (3): 3
Location: Champaign, IL
Has thanked: 2 times
Been thanked: 36 times
Contact:

Re: Disclaimer or Waiver

Post by Kgobin » May 7th, 2015, 8:48 am

I just emailed it to you
Korey Gobin
Delta Kits, Inc.
Image

Toby 1 kenobi
Junior Member
Posts: 1
Joined: August 27th, 2015, 11:46 am
Enter the middle number please (3): 3
Has thanked: 0
Been thanked: 0

Re: Disclaimer or Waiver

Post by Toby 1 kenobi » November 5th, 2015, 5:21 pm

May I get an email too please?
I've managed to lose a few emails :(

Kgobin
Moderator
Posts: 1101
Joined: June 5th, 2008, 11:03 am
Enter the middle number please (3): 3
Location: Champaign, IL
Has thanked: 2 times
Been thanked: 36 times
Contact:

Re: Disclaimer or Waiver

Post by Kgobin » November 10th, 2015, 7:09 am

It's been emailed to you
Korey Gobin
Delta Kits, Inc.
Image

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 7 guests