Safelite 24-48 hr verification?

[autocosmetics]

I did a repair yesterday through All American insurance, a Safelite network company. When I called for an authorization #, they took all information and said they were unable to verify coverage, and they had to do it manually--which would take 24-48 hrs. They will fax me the auth. # when they verify coverage. I did the repair because it was a family member, and I didn't want the break to spread, and I'm 100% sure she has full coverage ins. Has anyone had this happen, and will this be a common problem when working with the networks? This is only my second network job, the first was for State Farm, and it went very smooth.

Jim

[dgarza]

I had this happen with lynx once but they told me the insured would have to go through their local agent. When I asked why they were very vague about it. I kept pushing and they finally told me the policy# was not pulling up in their system and that's what they are told to say! well I found the correct policy# and it went through fine. If not for my persistence I might have ended up not getting the repair. So with your situation it could have been something as simple as and incorrect policy#. I guess in stead of saying "I'm not finding that policy # so lets try a different way" (like a normal human being with common sense) the network cust serv reps have to say "sorry you'll have to have the cust go to their agent"

[desertstars]

Not a common problem in my experience, autocosmetics.

In your case, I would have simply called the agent for coverage verification and either billed direct or waited for the authorization number from the network.

[Coitster]

Actualy this happens to me all the time. I call them up and they say that they can't confirm coverage and that they will have to call us back. No problem I just tell the customer this happens all the time. I still do the job right then, and then let the customer know that they will call them with a refferance number and to call me with it when they get it. The over the course of the next 2 to 3 days my fax goes off with the authorization form and I bill the job.

Just make sure you reassure the customer that this happens all the time. Otherwise they will want to reschedule for when it is confirmed and I don't want to make a second trip. I also let the customer know that if they don't authorize it I am not going to bill them for it. Works everytime, very, very seldom maybe 1 in 500 do I get stiffed on the job, so its well worth it to me.
David
Coitster

[autocosmetics]

I finally got the fax yesterday, after doing the repair on the 15th. They gave my customer the reference number on the 15th, even though they needed to manually verify her insurance. It ended up being my mistake, her insurance card had a big "Central Insurance" logo on it, and I looked at my list and saw they were on it. Later when I looked at her card again, I noticed the company was actually All American Insurance--maybe a division of Central? All American was also on my list. I guess I learned to pay more attention next time.

Jim