I have found that prior to a repair, to better meet my customers expectations of what a completed repair will look like, it helps to explain why a small blemish will remain. I use to talk to the customer about contaminents in the break- deterioration of laminate- and subtle refractive differences between resin and glass.....They seemed to follow me, but I felt like I was over complicating things( Windshield GEEK ) Now I've streamlined a little....I'll show them a water spot on the glass -and then explain that there is also probably a water spot inside the void in the break. This makes sense to them and gives them a good visual mental picture of a blemish on the completed repair before I start. When I'm finished some will say "yeah I can barely see that little water spot type blemish that you mentioned." I also tell them that a crack will resemble a fold in a piece of clear cellophane when repaired. i'm finding the less talk the better , but set the expectations and keep it simple. 8) Bob
How many folks on here have or are coming up against people thinking WSR is a crock because of the person that did their work in the past?
There have been and obviously still are several folks in my area that wouldn't know how to perform or just simply take no pride in performing quality work. This makes it extremely hard for me to even get someone to let me do a sample repair. The only goos side to this and it is a HUGE good side, when I finally do get to do that first repair it's like showing them a whole new world. I got 2 of my dealerships by showing the GSM a so called repair that was performed the day before according to them and then re-fixing it. I kinda felt bad when one of the GSM's called their old guy as I was curing my repair and told them to come by for some lessons . I felt bad until I realized that this guys crappy work will not only cost him accounts in the future, but will drive people straight to replacement because they think WSR is all bad.
Not sure if I'm even on topic anymore, lol. I guess the moral of my rant is if your gonna do it, DO IT RIGHT!
It was the setting expectations thing that sent me on that little rant, lol. Too many so called WSR people out there not doing anything but dropping resin in the pit, curing and walking away with someones money. This is making peoples expectations of WSR far too low in my opinion. I'm glad the folks here are trying to change that. I also thank each and every person that posts here. You are helping me get to where I want to be and beyond. Amazingly selfless folks here, I hope I can contribute as much to others success as you have to mine.
Your absolutely right! Never over sell your repair....always explain to the customer prior WSR is not a cosmetic fix! Tell them you can improve the cosmetic appearance between 80%- 95% but preventing further damage is your main goal. That's what we all do.....save shields from replacement. When your skills are honed, most of the time 85-95% results will occur. The customers happy, your (not always) happy but you can cash out or bill the job.
When I see previous repairs I ask who did it. Sometimes they tell me. There are two other outfits that do good work and several others that do poor work. Most people are suprised when a repair is done right with good results. Where most techs are cheaping out is with second rate resin. I don't know where they are getting the stuff but it turns bronze in time. Horrible stuff. Crack repair is where I have seen some bizarre attempts. One guy even left squares of resin on the surface to hold the glass together kind of like stitches or a band aid.
I've got to tell this story. I was searching Ebay for a system, and this guy had one (I can't remember the manufacturer, but it wasn't one I recognized). He said he could email a mpeg video that showed how repairs were made. I watched the video, and at the end they said when you take the injector off tap it a couple of times to add a couple of drops of resin on top of the pit. Then place the curing tab on it and let it sit a couple of minutes. Peel the tab off and scrape it with a razor blade, and your done! This is probably how the "bad" techs are doing it and having it turn brown. If I hadn't been reading this forum, I wouldn't have known better. I didn't buy the kit 'cause it had a cheap looking plastic injector. I'm still waiting to see a good kit on Ebay. If Jeff wants to post the mpeg file, I can email it to him so y'all can see some of the crappy training that comes with a cheap kit.
Glass Medic wrote:If Jeff wants to post the mpeg file, I can email it to him so y'all can see some of the crappy training that comes with a cheap kit.
LOL
I think i'm going to have to pass on that. May be copyrighted, and I don't think they'd appreciate it if a manufacturer posted it so people could make fun!
. I felt bad until I realized that this guys crappy work will not only cost him accounts in the future, but will drive people straight to replacement because they think WSR is all bad. 
