A question for ACT users

[scratchy]

I want to elaborate on my last post. I had to get off the computer quick and go fix a car. About one in 5 insurance jobs seem to throw a curve ball where authorization can't be done right then and ACT has to call the network back later and straighten it out. I have also gotten jobs when the network can't confirm coverage at that moment and it needs to be processed later. ACT works on it till its finished and if it fails they can just direct bill the customer if the tech so chooses. How do you direct billers handle these special cases? I would assume charge up front and let the customer worry about getting reimbursed. Many of my customers aren't ready to hand over 59.95, 10 and 10 then hoping to get reimbursed later.
I think it just comes down to preferrence.

[lakosbo]

About one in 5 insurance jobs seem to throw a curve ball I have also gotten jobs when the network can't confirm coverage at that moment and it needs to be processed later. ACT works on it till its finished and if it fails they can just direct bill the customer if the tech so chooses. How do you direct billers handle these special cases? I would assume charge up front and let the customer worry about getting reimbursed. Many of my customers aren't ready to hand over 59.95, 10 and 10 then hoping to get reimbursed later.

I completed my paper work the other day. According to ACT,they want the tech to wait for confirmation before doing the repair because they are not under obligation to pay you otherwise. They direct bill the customer and deduct from you without knowing if you will get paid?

[scratchy]

They will direct bill and when they get the money, you get paid minus their fee.
When doing a job, if things look like it is going to work I usually get started after I pass the phone to the customer. When they are off the phone I am almost done. Waiting for the customer to get off the phone can waste too much time. I have had a few customers on the phone for 45 minutes! Anybody care to guess which insurance provider this is??

[magicogar]

does it rhyme with state arm?

[scratchy]

Nope. Try again!

[GlassStarz]

PROGRESSIVE!PROGRESSIVE!PROGRESSIVE!!!!!!!!!!!!

[lakosbo]

All Snake?
Wow, this is going to be fun

[gold star wsr]

I seem to spend the most phone time with Geico, USAA and Encompass. Yesterday I did a USAA insured repair, and they put me on terminal hold. When hold finally ended, the claim reporter asked a lot of questions, including 'was an accident report filed?' and 'were the police called?' I said 'no, its a rock chip on the windshield'. What should have been about 10 minutes at the most turned out to be more than half an hour. Then, finally, the gal said they had confirmed coverage and would pay for the repair pending the approval of the adjuster. I asked 'are you sending an injuster 65 miles from the city to look at one rock chipped windshield? I am repairing it today, there will be nothing for him to see.' Her reply was, 'no, he will call in a day or two to confirm that the damage can be repaired' (like, he can see it from his office?). Now I have to wait until the adjuster talks to the client before I can submit the invoice. These are the kinds of situations that ACT handles for you, including the follow-ups.

[scratchy]

Progressive is the one that takes the longest more often than not.