DUDE! ARG I did not know of this one yet! Thanks. There is some serious inbreeding going on at Farmers for sure. This must be why those idiots won't give me a referral number 1 out of 3 jobs and then give a bogus reason for the delay. They are trying to land the replacement for themselves even after the chip is fixed. FOOLS!
Can you believe I have Farmers for my cars and house? I am getting quotes as we speak from other providers. Adios to those losers.
A C T
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ARG
Re: A C T
I feel if an insurance company continues to try to screw me why would I support them or by using them for my insurance needs. Clearly Farmers and their partner Safelite have a policy to eliminate all competition by one means or another. I would rather spend alittle more money for insurance if it goes to someone who is at least fair.
Another thing I do is when I need auto parts, is avoid Pep Boys. Why, easy here in Oklahoma they have a deal with Safelite.
If everyone here would tell friends and family, besides working in other ways to hit Farmers in the wallet. Things might change.
ARG
Another thing I do is when I need auto parts, is avoid Pep Boys. Why, easy here in Oklahoma they have a deal with Safelite.
If everyone here would tell friends and family, besides working in other ways to hit Farmers in the wallet. Things might change.
ARG
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maxryde
- Member
- Posts: 476
- Joined: December 3rd, 2003, 1:00 pm
- Enter the middle number please (3): 5
- Location: Panama City Beach, Florida
Re: A C T
Wow what a deal!! Mabey I've just been lucky so far. I keep good records so that is not an issue but the trying to weasel out of a chip repair charge and steer a customer in the same breath is to low. I'm having a hard time with that one! Like your certain thats the situation, I've experienced the occational steering attempt during a sale but to call a customer back and attempt a sale and nullify the repair in one fell swoop is unbelievable, (tho not to big a stretch after the stuff I've experienced with them in the past) Mabey we collectively should just boycott the folks involved. Say "sorry but I've had some bad experiences with your ins provider in the past so you'll have to pay upfront and they will reimburse you and then rip you off at a later date" Or "when you send in your next preimium"
I too will at times recomend some of the companys that my customers speak highly of but I let them initiate the conversation (the customer expresses some dissatisfaction with their provider) first then I'll recomend a few that I have been told were good by my customers!! I stay away from initiating the conversation so as to not insult my customer, after all they made the choice to do business with that company!! Thanks for the input. Scott :~)
I too will at times recomend some of the companys that my customers speak highly of but I let them initiate the conversation (the customer expresses some dissatisfaction with their provider) first then I'll recomend a few that I have been told were good by my customers!! I stay away from initiating the conversation so as to not insult my customer, after all they made the choice to do business with that company!! Thanks for the input. Scott :~)
My best mentor one said " be fair with your priceing but never too low, be honest with your customer/competition, when the day is done be sure you have done "good works", and always leave something of value on the barganing table!!
While my friend and trainer/ mentor Ray has moved on, his words live.
While my friend and trainer/ mentor Ray has moved on, his words live.
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ARG
Re: A C T
Maxryde,
Who needs to start a conversation about how bad Farmer's is. In most cases when I approach a customer and ask them about putting the repair on their insurance, if it's Farmer's they tell me no way and begin to tell me about how bad Farmer's treats them. During the conversation they usually make comments that the only reason they stay with Farmer's is because they are cheap.
To give you an idea of what I mean about bad service, I did a repair for a lady that had switched from Farmer's. When I asked her about insurance paying for the repair, she responded, NO. I had Farmer's and every chance they had to increase my rates they took it. The last straw was when I had minor storm damage to my house. I called my agent to ask if I should file a claim or if he thought it would fall under my deductible. She went on to say he came out, looked at the damage, and said it would be under my deductible. When she recieved her next premium, it had an increase. When she asked why, the agent told her because he came out to look at the damage. She had never filed a claim. If this is true, then it would be a clear cut violation of Oklahoma law. She went on to state that if she could, she would never file an insurance claim again.
Funnier still is that Farmer's has sent out notices, according to several people I know, stating that if you get a rock chip they will waive the deductible. If what I've been told is true, it goes on to state that the glass package is no longer required for this. Yet when they or I talk to their agents, we are told no way. I guess the right hand doesn't know what the left is doing, or someone had a brain fart.
I'm not looking for a fight, however when 99% of my problems come from the team of Safelite and Farmers together, and it affects my profits I will respond. This is my way of protesting against the third largest insurance company, which appears to me to be anti-small business.
I'm not alone with this idea. Years ago I worked for Metal Container, a division of Anheiser-Busch. They had a policy then, and from people I know that still work there, that you don't feed your competition. At the time, one of the cigarette companies owned Miller Brewing; they also owned several food companies. Vendors to the plant were told that the vending machines, along with any other supplies that were made by the competition were banned. Failure to comply meant their contract would be torn up and a new vendor would be found. On one occasion I remember a vending machine had a banned product. When it was discovered, the company that filled the machine was called and told to remove it NOW and that if it happened again they were gone. People at the time who smoked, were told they will not smoke certain brands here.
Law suits take too long, and with these guys, have little or no effect. Hitting them in the pocketbook may be an idea that needs to be tried. When people speak, most companies begin to listen. Remember years ago, Coke said they were changing to new Coke. The people protested and quit buying Coke. Today we have the old Coke which is now Coke Classic, New Coke is gone.
While we are a small group, when you add friends and family we become larger. When you have an opportunity to educate your customer, we could become a force. And how about you replacement guys out there, this is your fight too. Those of you who have Farmer's for your car, home and business, try calling an independant insurance agent; you may be surprised.
ARG
Who needs to start a conversation about how bad Farmer's is. In most cases when I approach a customer and ask them about putting the repair on their insurance, if it's Farmer's they tell me no way and begin to tell me about how bad Farmer's treats them. During the conversation they usually make comments that the only reason they stay with Farmer's is because they are cheap.
To give you an idea of what I mean about bad service, I did a repair for a lady that had switched from Farmer's. When I asked her about insurance paying for the repair, she responded, NO. I had Farmer's and every chance they had to increase my rates they took it. The last straw was when I had minor storm damage to my house. I called my agent to ask if I should file a claim or if he thought it would fall under my deductible. She went on to say he came out, looked at the damage, and said it would be under my deductible. When she recieved her next premium, it had an increase. When she asked why, the agent told her because he came out to look at the damage. She had never filed a claim. If this is true, then it would be a clear cut violation of Oklahoma law. She went on to state that if she could, she would never file an insurance claim again.
Funnier still is that Farmer's has sent out notices, according to several people I know, stating that if you get a rock chip they will waive the deductible. If what I've been told is true, it goes on to state that the glass package is no longer required for this. Yet when they or I talk to their agents, we are told no way. I guess the right hand doesn't know what the left is doing, or someone had a brain fart.
I'm not looking for a fight, however when 99% of my problems come from the team of Safelite and Farmers together, and it affects my profits I will respond. This is my way of protesting against the third largest insurance company, which appears to me to be anti-small business.
I'm not alone with this idea. Years ago I worked for Metal Container, a division of Anheiser-Busch. They had a policy then, and from people I know that still work there, that you don't feed your competition. At the time, one of the cigarette companies owned Miller Brewing; they also owned several food companies. Vendors to the plant were told that the vending machines, along with any other supplies that were made by the competition were banned. Failure to comply meant their contract would be torn up and a new vendor would be found. On one occasion I remember a vending machine had a banned product. When it was discovered, the company that filled the machine was called and told to remove it NOW and that if it happened again they were gone. People at the time who smoked, were told they will not smoke certain brands here.
Law suits take too long, and with these guys, have little or no effect. Hitting them in the pocketbook may be an idea that needs to be tried. When people speak, most companies begin to listen. Remember years ago, Coke said they were changing to new Coke. The people protested and quit buying Coke. Today we have the old Coke which is now Coke Classic, New Coke is gone.
While we are a small group, when you add friends and family we become larger. When you have an opportunity to educate your customer, we could become a force. And how about you replacement guys out there, this is your fight too. Those of you who have Farmer's for your car, home and business, try calling an independant insurance agent; you may be surprised.
ARG
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