Long Cracks

[J.T.Window]

$20 for repair is actually high for that kind of setup. 'As long as you're here, let's throw some new glass in, we'll cut you a deal on your deductible.'
You can call it bait-n-switch or upselling, I call it 'Hooking.'

The beauty of the $10 or $20 'Hooker' repair is that the worse their repairs are, the more windshields they sell.

Your best move is to become the high-quality repair guy in your area.

[screenman]

Delta I am very interested in the reason some people choose not to do cracks.. Surely this is an integral part of the service we offer.

In the 18 years I have been in this trade in the UK crack repair has always been offered is the trade going backwards.

Unfortunately if you cherry pick your jobs to much you will not recieve the full income potential of this great business.

Crack repairs are very easy to do and certainly done properly you should have no problem giving a warranty.

If in doubt practise.

[GFD77]

Screenman,

it's not a matter of not being able to do it, the crack ran past the seal and to the bottom of the windshield in other words there was no way to stop it, if I had done it the resin would have flowed out, no way for me to pop a bullseye and catch the crack.....trust me I can do cracks just fine but the reputation of my company depends on me being honest with my customer at all time.

as for the $40 price tag, J.T. Window, I live in CT, this is one of the highest taxed states in the country, it's expensive to live in Fairfield County, so I do the best I can to give the customer value for their money, it's not that I wouldn't like to charge more but let's face it, if a customer has been driving around with a cracked or chipped windshield for the last year, they are going to feel that there is no NEED for them to pay a high price for a repair, only speaking for the area I live in.

:eusa_shif

[screenman]

If I am right you had a chip that was 4 inches from the edge of the screen and it run to the edge of the screen. Once it has gone to the edge it can go no further in that direction so do not worry about what it is doing under the seal. Just put a cleat stop about 1/2 from edge of seal. The part you have to worry about is 4 inches from the edge.

I have customers that spend a lot of money with me and have done every month for the last 18 years so I no a little about customer satisfaction.

If you do not do crack repairs for your customers someone else will.

[buggyman]

All right to answer the original question; I charge $50.00 for a crack up to 5

[ClearView WRS]

From all the replies, I think Buggyman, and Toab were the only who answered my question. But thank you all for trying. :biggrin: So as I understood, If the crack is going all the way to the edge of the windshield, you CAN NOT do the repair? I mean it makes sense to go ahead and do it, since its not going to spread anymore. But GFD77 made a good point about the resin leaking out while you do the repair. So what do you guys think?

[Delta Kits]

You certainly can do repairs to the edge of the windshield, as long as it's not a stress crack. You do have an issue with not being able to cure resin at the very edge, but if the rest is cured and done properly, you won't have an issue.

Does that answer your question ClearView?

[ClearView WRS]

If I am right you had a chip that was 4 inches from the edge of the screen and it run to the edge of the screen. Once it has gone to the edge it can go no further in that direction so do not worry about what it is doing under the seal. Just put a cleat stop about 1/2 from edge of seal. The part you have to worry about is 4 inches from the edge.

I have customers that spend a lot of money with me and have done every month for the last 18 years so I no a little about customer satisfaction.

If you do not do crack repairs for your customers someone else will.

Yes it does Delta Kits, thank you! :icon_redf

Screenman, whats a "cleat stop"?

[toab]

Yea screenman..what the heck is a cleat? Is that british speak for a mini bulls eye.

[Bois]

I repaired a chip that was 4 inches down from the top of a windshield with a crack going up to the top and down about 6 inches from the chip. Everything went well - chip and cracks filled and both were barely visible. Fifteen minutes later the customer returned saying the crack opened up. Upon examination, a NEW crack had appeared at the top of the windshield at the point where the previous repair terminated. I repaired the 2nd crack and haven't seen the customer since. So, maybe the original crack didn't seal/cure under the edge. Who knows?

Dale...