Windshield Repair Forum

I think Quick Fixx is a good program. I just don’t like the agreement. They will not amend the agreement either. If the agreement clearly stated that I could terminate the agreement without liability, I would join Quick Fixx.

I use ACT because it’s very convenient and the agreement is non-binding. Doing repairs at malls or parking lots are a form of advertisement. Potential customers will stop for repair (sometimes 2 or 3 cars at once) while I am attempting a repair. Potential customers are always in a rush and do not want to wait. By getting them on the phone with ACT it keeps them occupied and allows me to concentrate on my current repair and retain any other customers that may approach me. I keep an extra 2 cell phones with me to facilitate calls with ACT. I also have a printer in my van that allows me to make a copy of their insurance, so I can fill the repair form out in its entirety at a later time. Another bonus is, once the customer is approved for repair, if they do not want to wait, you can repair their vehicle later in the day or at a later date.

I also use ACT because I have to file my taxes every month for numerous cities and for the state. Bookkeeping is already a headache, so using ACT makes the burden a little easier.

If I wasn’t a one man team, I would handle the insurance billing myself.

I guess I can understand for the ones that are still to new to get on the networks for using ACT but the other company seems to have to many rules on their behalf. It seems like a one way street to me, their way or no way....

Now does ACT correspond with the insurance company direct or with the network connected to the insurance, (Safelite, Harman, Lynx)?

I have for years told the Customer NEVER give your policy number to anyone with all the scammers out there, not knowing who is legit and who is a scammer and going to file more claims on you later.... I guess that is just me...

I am a one man band like others here that do all the paper work in our so called free time...I sit down to the computer and enter all the invoices for the week on Sundays. also enter all the other recipes and checks. (the books)

I will have the customers call their insurance and file their claims them self while I am doing the repair, because the network will need to speak with them anyway... I will explain why I have them call their insurance as others will advertise that they will file the claims themselves. The customers understand 100% after hearing about some of the scammers. Some of my customers say they have already been scammed by other shops...

Now, the network does say that the insured can take their work anyplace they want, In the network as a "preferred shop" or as a "once use shop" provider as you new guys could be called....
I have one of my glass shops I work with that is not on the network list has not lost any work as a customer is asking for them....

I guess I just will not get it why some of you use these other services to help you file your claims when you can do it on your own.

I hope I am NOT causing any trouble just trying to figure this out....

I guess I would like the answer to that as well. Can we bill all the companies direct? I thought there was one which we couldn't bill direct.

If it is easier to use a EDI for submission is DataTranz better than act or QuickFixx?

Just Chippen,
With the wisdom of age, I've learned, there are many things in this world I don't understand but, the good news is, I DON"T HAVE TO!
One of the aspects of FREE ENTERPRISE is, "you can run your business any way you see fit".
If you have performed "DUE DILLIGENCE" and, put together a sound business plan that creates a profit margin then you are not doing anything wrong.
I don't mean to pontificate but as previously stated, "my use of ACT is beneficial for my business plan". Can you accept that? Why would you care? Does your business plan work? If not, then do what "YOU" need to do and don't worry about the rest of us.

Chips,
Your questions regarding direct billing and the use of EDI services are covered at length already on the forum. I think you can find these postings using the "search" feature, or the good folks at Delta will guide you if you give them a call.

Good luck!

Just Chippen,
Thanks for indulging my rant, LOL.
It occurred to me that this may best explain why I use ACT.
The processes of managing claims, invoicing, and doing bookwork are not revenue producing activities. Also, my time management is such that the greatest value of my time is in prospecting for new business and hopefully, balanced between work and family.
That said, an hour of prospecting for new business is many times more valuable than an hour doing bookwork. I have to pay someone to perform these tasks, and since ACT offers their services "prepackaged", then the "value" is there for me and it "unclutters" my business and life.
Hope that helps!



Some helpful quotes that I carry in my notebook:


"Good fundamental sales skills and solid product knowledge are meaningless unless you meet with, and follow up with, the proper number of prospects. Your numbers will reveal why your sales are booming or slumping.

~Jeffrey Gitomer~


The only way to build your business is to see enough people as frequently as possible with the intention of presenting your service to them.

~Keith Rosen~

I have used ACT since 2003 never a complaint from me I find they go out of thier way to keep me happy and process things quickly I hate doing any paperwork and using ACT makes it easy to avoid the paperwork Extar Happy Customer Here

D2D wrote:Chips,
Your questions regarding direct billing and the use of EDI services are covered at length already on the forum. I think you can find these postings using the "search" feature, or the good folks at Delta will guide you if you give them a call.

Good luck!

Actually D2D I have been all through this forum and have read about everything on the subject. I was not asking if there was information from a few years ago about this subject I was asking for peoples opinion on this subject today.

QuickFixx, I think that 10 dollars is a lot for processing a claim. ACT charges 2.95 for basic service. DataTranz is 2.50 and less if you use their software. is there any reason that one of the other companies would be better than DataTranz

rlb wrote:

Our Glass wrote:

rlb wrote:I spoke to a representative at Quick Fixx about a week ago. You have to agree to a 5 year committment contract. Their contract protects them not you. They can "quite you" at anytime. You however, are bound to be faithful, to fulfill your committment them. After reading through their website, I believe the contract also requires you to purchase their equipment. However the representative did not mention anything about purchasing equipment from them.

If they did not bound you to a contract for 5 years it would be worth pursuing.

You should contact the people that now work under Quick fixx's umbrella. They are all listed on the Quick Fixx website.

Good Luck!

rlb man I do not think you have any idea what you are talking about.. you do not commit to a 5 year contract and you do not have to purchase supplies from them.. you can get set up with them and ready to work within 5 days if you want to and it does not cost you a thing.. they take out $10 for every invoice and pay every week.. they also handel all the back office work for you they do everything for your.. they will also handel all the insurance side of things with your customers if you would like them to so all you have to do is focus on the repair.. they provide you with every bit of paper work you need to be a succesful buisness they give you absolutly everything you need.. So next time before you post please be educated about the topic.. and yes quick fix gives out tons of referals.. I have alot of big name companys within miles of me and I still get atleast one referal a day.

Our Glass I do not like the tone of your response. Did you read the contract? Probably not! So let me educate you. Yes, the ISO is bound by a 5 year agreement and only Quick Fixx can terminate the agreement. Today after speaking with a representative at Quick Fixx I was informed that they would release the ISO from the contract if the ISO wanted to terminate the agreement. However, the contract does not give the ISO the immediate right to terminate the agreement without liability. If you operate your business on a wink and nod, great for you, but I'll pass.

Lastly, I was given the wrong contract link by a representative at Quick Fixx. Our Glass you are 100% correct to a certain degree as it relates to purchasing products from Quick Fixx. They have 2 programs. Established windshield repair companies do not have to purchase their equipment. Individuals that are new to the industry are encouraged to purchase from them.

I was saying that you are not bound by any 5 year contract.. you can terminate it anytime you please.. i will explain the whole reason for the 5 year contract if you would like me too