Bad Repairwork

[V-Glass]

Just what will it take for State Farm and other major ins. providers to start screening repairs? I'm fed up with the common "repair" jobs I run into every day. These guys usually spend five minutes with cheap resin and a Bic lighter. So often I get people who've been burned by crappy wsr and it burns me that these 'techs' get the same dollars that real techs get. I wouldn't mind providing before and after digital photos to the insurance company if it would help weed out these crooks! The biggest problem, in my opinion, is that most people are ignorant to what a true industry standard repair is and why it's so important to do it as soon as possible after it happens.

[screenman]

do not let this get to you to much just do your best and dont worry about the rest This sort of butchery has been going on since I started in screen repair. Just realised I have done over

[chips1144]

V glass, if we are dealing with crooks dont you think theyd use the same pic over and over again???
I agree with screenman, Concentrate on doing your best, we cant police everyone...
Screenman, Good for you

[V-Glass]

I always encourage my customers to complain and pursue a refund in these cases but I still think there should be more to the contract than just "stopping the damage from spreading." I think the aesthetics are just as important. We're dealing with all sorts of misconceptions about what a repair should be and how it should look. I've even seen on the DIY website a "windshield repair tip" that involves nail polish! Now how dumb do you have to be put nail polish on it instead of having a FREE professional mobile repair!?

[GlassStarz]

Sorry dude your way off!
You didnt see the break before it was repaired and have no idea how well it was done . Some breaks just dont look real good after the repair the purpose is to save the glass hopefully the tech did that. My Grandfather taught me along time ago its a sad individual who bad talks others work just give your customer all you can and hope it shows to be 10 times better than the last guy.
Granted some techs do a poor job but the last thing our industry needs is somebody calling up complaining that some other tech did a bad job. Thats the responsibility of the customer.
Currently we have some roadblocks being put up by legislation and insurance company policy changes dont spread gas on the fire by stirring up what realy isnt your buisness.
its between the customer and the guy who did the repair what can you do? try to fix the mess (if there really is one) and be a hero to the customer who undoubtably will refer others to you.
I dont want the guy at the staion telling me the last guy who worked on my car did a poor job I think alot less of someone who does and probably wouldnt go back there again. I think you will find this to be the case with most people
The key to any buisness suceeding is give a quality product while being friendly, helpful and courtios. Leave the customer feeling he recieved 110 percent and move on to the next one

[Mikedoby]

As with any repair or service industry, we will always find instances where previously attempted repairs have not turned out like we or the customer had wished. Unfortunatley we do not always know what the damaged area looked like before they attempted the repair. I have also had repairs that were less than something to be proud of and will probably have some in the future. All any of us can do is to do the best we can and give the customer the best service or end result available.

[V-Glass]

GlassStarz,
I don't like downgrading people either, but you can still educate your customers without coming across that way. Otherwise, how are people going to know? And what do you mean by "stirring up what really isn't my business?" It's EVERYBODY'S business! I don't mind changes that would weed out fly-by-night wsr. So what if you have a few extra hoops to jump through? That's life! Any 5-minute drill-n-fill guy who mainly pushes free insurance jobs is purposely screwing insurance companies because they'll never inspect it, and most of the time the customer has no idea how it's done or what it should look like. These crooks are the reason for the legislation and changes coming about. Do you honestly feel that a real wsr tech has anything to worry about? I don't. All opinions offered on this would be greatly appreciated. >V-Glass

[mafsu]

The legislation you refer to has nothing to do with inferior repair techs and everything to do with replacement companies trying to eliminate the competition. The marketplace is capable of weeding out inferior products on it's own without the need for legislation.

[scratchy]

The hacks in my town want nothing to do with insurance processing. They're doing it all under the table, no receipts- nothing. When a bad repair crack's out, which is more often than not, the customer is hot and won't go back. Hacks also appeal to the bottom dollar customer whom I wish to stay away from. Had enough of those, don't need anymore of em. I will clean up a hack job for a nominal fee if doing a repair on the same window and garuantee it with the rest of the work. I want the customer coming back to me in the future which for some is sooner than they would expect!

[GlassStarz]

The reality of the situation is simple no matter what buisness you are in some competitors will put out a good product some will put out crap all you can do is try not to fall into the crap section.
And yes it is none of your buisness what the other guy does or how he earns his living some auto repair places get $25 per hour some get $75 you get what you pay for.
My point is time spent complaining about the competition is time spent being negative and time wasted. So what if some other guy doesnt do a good job bad repairs bring no referals which in turn means no long term buisness. What does that mean? Either the guy gets better or he goes out of buisness plain and simple. short of legislation to licence and test techs(which would be bad for everyone) there isnt much you can do about the quality of repairs.
I wish everyone around me put out crap repairs it wouldnt be long before word got out that my stuff was the best right now I have 2 guys that have been calling on the dealers for years and put out a damn near invisible repair sure mine is as good but it sure would be easier to get in the door if his wernt.
Again worry less about the other guy he doesnt put food on your table