Quality control survey

[paintlessplus]

Today I ran into a customer that I did a windshield repair for about a month ago. He told me that his insurance company reviewed his recent WSR claim and they were wondering how happy he was with the repair. They then proceeded to ask him a series of questions and asked for his response.

Some of the questions as he remembered them were...
1. Was the technician courteous ?
2. Did the technician explain the procedures before starting?
3. Was he professional in appearance.
4. Did he say that the completed repair would not be completely invisible and would have a small tell tale scar?
5. Did he look like he knew what he was doing?
6. Did he give you a receipt and guarantee his work?
7. Would you use this vendor again ?
8. Would you recomend this WSR business to a friend?
9. Did he show up on time?
10. Did he clean your windows?


I think thats all the questions as he remembers- They ended with a overall how satisfied were you with your experience with this vendor and gave him the following choices... not satisfied - somewhat satisfied - satisfied - extremely satisfied. Just thought I'd give some of you out there a heads up- as for me this was an excellant repair on a late model cadillac and my customer gave me excellant marks Bob

[Talbert]

Hey Bob, what insurance company was it?

[paintlessplus]

Hartford - they use SGC network. Called the glass claims number on the back of his insurance card and the call was then routed to SGC after his initial report of claim. He was under the impression that Hartford was doing the survey but it could have been SGC. Bob